Retention Manager

Retention Sliema, Malta


Position at LeoVegas Mobile Gaming Group

Company Information 

LeoVegas is where the lions play...and work! A fun, agile and fast paced environment connecting 1000+ employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We're culture focused, so if you're an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award! 

Let's create the world's greatest iGaming experience!

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”. 

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we're now looking for a Retention Manager to join our high performing team.

As Retention Manager at LeoVegas you will be leading the day to day retention activities for your own dedicated team, handling several exciting brands and markets within the LeoVegas group.

What will you be doing:

  • Inspiring and leading your own dedicated team of CRM Managers spanning several markets and brands, to deliver to players the World’s Greatest iGaming Experience.
  • Continuously optimize local retention strategies and tactical implementations.
  • Leading and coordinating the planning and execution cycle for all of your team’s retention activities.
  • Ensure effective communication within the Retention Marketing team and across the organisation.
  • Leverage automation to deliver relevant and engaging content and campaigns throughout the player lifecycle.
  • Leverage personalisation through data and tools to improve our player experience.
  • Be the owner of all customer touchpoints: Adhoc, Journeys & Automation, Onsite Campaigns.
  • Continuously analyze, optimize and report on retention activities performance with your direct team, and key internal stakeholders.
  • Deliver cost effective campaigns by taking ownership of the bonus cost and its continuous optimization.
  • Increase the in-house knowledge of players by gathering customer feedback through surveys and by planning and executing regular AB tests; ultimately implementing said winners in your markets.
  • Monitor and react to markets’ performances, to always strive towards reaching targets in-line with budgets.
  • Proactively nurture cross-team collaboration within the Retention Teams for alignment, as well as for leveling up skill sets through knowledge-sharing.

Our perfect Candidate has:

  • Exceptional project management and excellent communication skills
  • Strong attitude for carrying out analysis and executing work based on data-based insights
  • Proactive, well-organized, analytical mindset
  • You have a genuine interest in our product
  • Having the ability to grasp abstract concepts, ideas and possibilities
  • Fluent in English.

Our Culture

As our company working language is English so we'd like to see your CV in English please

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, martial or civil partnership status, political beliefs and sexual  orientation. 

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. 

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so. 

Hybrid Working

At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home. 

Compensation & Benefits

  • Competitive salary based on your experience.
  • Well-being allowance to support your active lifestyle.
  • Private health insurance to keep our Team Leo healthy and happy.
  • Personal development plan to help you reach your goals and ambitions.
  • Monthly lunch allowance to feed our hungry lions (sorry diets! We're feeders).
  • Employee assistance program to help and guide you in challenging moments.
  • Roaring discounts all over Malta island for you to explore.
  • Team activities and events to have some well deserved break and a bit of fun!

If you are not based in Malta we will also provide you with a relocation package, which includes 3-weeks accommodation and flight.