Payments and Verification Agent

Risk, Fraud & Payments Sliema, Malta


Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting. We operate global and scalable brands including LeoVegas & Royal Panda, as well as several UK facing brands such as Pink Casino & Bet UK. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit

Job Description

What will your job duties involve: 

  • Manage customer withdrawals in a timely manner;
  • Analyse and verify KYC documentation in accordance to internal policies and procedures;
  • Handle and solve issues in relation to missing or failed transactions;
  • Liaise with internal departments on a daily basis, ensuring that any escalations made are optimally handled so as to ensure the best service to our customers;
  • Liaise with Payment Service Providers to ensure the smooth resolution of payment related queries;
  • Identify any fraudulent activity in relation to document authenticity or customer transactions;
  • Ensure that any suspicious cases of Money Laundering are escalated to the AML team;
  • Be responsible for processing, debiting and crediting of funds according to internal processes;
  • Monitor PSP balances and request balance top-ups, whenever necessary;
  • Monitor customer account activity, to identify & mitigate potential fraudulent activity;
  • Perform checks on customers and request the relevant KYC documents in compliance with regulatory governing bodies;


What are the general requirements we are looking for:

  • Ability to work closely with other departments internally across different geographical locations;
  • Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
  • Ability to multitask and successfully operate in a fast paced, team environment;
  • Must adapt well to change and successfully adjust priorities as needed;

What are some essential competencies we believe you must have:

  • Excellent organizational and communication skills;
  • Meticulous, takes initiative and possesses good analytical skills;
  • Ability to meet deadlines on a day-to-day basis and have good time management;
  • Ability to work well with others and be a team-player;
  • Good knowledge of Microsoft Office.

Additional information

Working Hours:

  • Shift Pattern

Salary & Benefits

  • Competitive guaranteed salary.
  •  Well-being allowance to support your healthy lifestyle. 
  • Health insurance to keep our Team Leo healthy and happy.
  • Roaring discounts all over Malta island for you to explore. 
    And much more!