LeoVegas Mobile Gaming Group Careers

Description

LeoVegas is where the lions play…and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!

Let’s create the world's greatest iGaming experience.

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”. 

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we’re now looking for a Payments and Verifications Team Leader to set up a new team in Newcastle. The successful candidate will have the opportunity to hire their own team of payments analysts.

As our Payments and Verifications Team Leader  you will….

• Oversee the daily operations of the Risk & Fraud Team and Payments & Verifications Team, ensuring that volumes and SLAs are kept at an optimal level.
• Monitor activity of incoming and outgoing payments to ensure the smooth operation of all PSPs.
• Monitor PSP Balances to ensure customer payouts can be affected at all times.
• Ensure that all processes are up to date and in accordance with compliance requirements set by regulatory bodies at all times. Liaising with the RFP Process Coordinator and Operations Quality & Training teams accordingly.
• Escalate any issues which may affect the daily operations of the team in a timely manner to relevant stakeholders.
• Ensure that any suspicious cases of Money Laundering are being escalated to the AML team.
• Monitor player activity correlation with team escalations to identify any active or potential fraud or bonus abuse trends, updating the team accordingly.
• Be the first point of contact for the team and other departments for any operational queries/issues.
• Keep a high level of communication with other Team Leaders to ensure that procedures do not conflict but rather enhance efficiency across all teams.
• Suggest improvements or tweaks required in our PSP back offices and identify any false positives which might negatively affect our customers.
• Specialise in the detection of fraudulent activity, and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks.
• Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continuous growth of the team.
• Carry out monthly one-to-ones with team members to provide feedback on their performance.
•  Hold regular team meetings to provide updates to the team, gather feedback and discuss improvements to processes.
• Assist the Operations Manager with scheduling, leave requests, sickness reporting and other operational duties.

Your areas of knowledge and experience: 

•  Ability to work closely with other departments internally across different geographical locations.
• Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully adjust priorities as needed.
• Two-years’ experience within the online gambling industry is necessary, preferably within a Risk, Fraud & Payments environment.
• Thorough understanding of AML, Verification, and Payment Processing Policies as outlined by UKGC regulations.   

Essential Competencies:

• Excellent organizational and communication skills;
• Meticulous, takes initiative and possesses good analytical skills;
• Ability to meet deadlines on a day-to-day basis and have good time management;
• Ability to work well with others and be a team-player;
• Good knowledge of Microsoft Office. 

Our Culture:

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride -  regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. 

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

Hybrid working: 

At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office on Mondays, and encourage a further day of office working with your team. 

Benefits

• A culture and working environment that will allow you reach your full potential; 
• Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year; 
• 28 days holiday a year, plus (8) public and bank holidays in England;
• Matched pension contributions up to 6% employee, 6% employer;
• BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments; 
• A mobile phone of your choice, which can be used for both business and personal use;
• An unrivalled Family Leave Policy; 
• Health and wellbeing activities such as fitness classes at lunchtime twice a week;
• An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!);
• Regular team and office socials during the day and after work; 
• Access to further training and development opportunities, including professional coaching; 
• Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us! 

• Access our Cycle to work scheme;