Team Leader - Customer Support - Dutch Speaking
Description
LeoVegas is where the lions play…and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!
Let’s create the world's greatest iGaming experience!
LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.
LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.
Due to our continued growth, we’re now looking for a Customer Support Team Leader to join our high performing team.
As our Customer Support Team Leader you will….
• Reviewing agents’ performance regularly.
• Participating in the recruitment of new team members.
• Taking responsibility for the team’s schedule accounting for operational work hours, vacation and sick leave; creating and maintaining schedules for agents in the markets for which you are responsible.
• Reviewing statistics and reports on a day to day operations and make recommendations to optimise the team's efficiency.
• Assisting the Marketing Department and country Managers with local promotions and be updated on activities in the local market.
• Ensuring that clients are kept happy and satisfied at all times by providing prompt responses and solutions.
• Work closely with other departments such as the Payments & Fraud, CRM or Tech to solve customer queries.
• Follow processes and procedures to make sure that available resources are used efficiently.
• Helping to create and maintain an effective and positive working environment.
• Focus on delivering the team and departmental KPI's daily.
• Managing tasks and projects with a data-driven and holistic approach.
Your areas of knowledge and experience:
• Excellent spoken and written language skills in English and Dutch is essential.
• Minimum 6 months leadership and iGaming experience, with excellent communication skills
• Great motivator and listener to improve the performance of your team
• Coaching and mentoring abilities to help the team members to achieve set performance goals
• Be able to handle multiple tasks at the same time without errors and mistakes
• Be flexible when it comes to working hours
• Experience from technical roles within the gaming industry, and comprehensive knowledge about the LeoVegas product is considered an asset.
• Have internal knowledge regarding in-house competence in order to know where to escalate tricky issues
• Strong work ethics
Our Culture:
**As our company working language is English so we’d like to see your CV in English please**
At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation.
We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.
By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.
Hybrid Working:
At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home.
Compensation & Benefits:
• Competitive salary based on your experience
• Well-being allowance to support your active lifestyle.
• Work from anywhere in the world for up to 4 weeks per year
• Private health insurance to keep our Team Leo healthy and happy.
• Personal development plan to help you reach your goals and ambitions.
• Employee assistance program to help and guide you in challenging moments.
• Roaring discounts all over Malta island for you to explore.
• Team activities and events to have some well deserved break and a bit of fun!
• If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight.