IT Support Engineer

Technology Newcastle upon Tyne, Tyne and Wear


Position at LeoVegas UK

Our team has the overall responsibility for the IT platform and the IT support Engineer is the user facing role that supports the entire company to create the greatest gaming experience. 

You will work closely with cross functional teams and specialists in IT to ensure that users in the organization have functional and working IT hardware and software. This includes world class IT on/off boarding and user IT support 

We continuously focus on improvement and automation where the support engineers play an important role. Internal IT is in an expansive phase and will give lots of opportunities for learning new technologies and growth in the field of IT. 

We trust that you help us with:

You will be responsible for resolving IT user on/off boarding, resolve issues and support in an accurate and timely manner. As we are focusing on improvements and automation you will be part of relevant projects.

You will be a part of the IT department contributing to have the best IT solution and support for the organization to create the best iGaming experience. 

As a global company with people from many different countries, internal work is built up on trust and respect - regardless of geography, culture or the department one works in. The company wins when everyone works as a team. We trust that you contribute to the Team Leo spirit. 

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also do the job that is needed - “to make it happen”. LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Do you have experience in this? 

  • Provide support for all IT related issues
  • OS installation, troubleshooting problems, configure hardware and software
  • Knowledge of patch management systems
  • Having knowledge to prevent security threats
  • Familiar with HelpDesk ticket System

Why LeoVegas? 

LeoVegas is where the lions play… and work! A fun, agile and fast-paced environment connecting 1,000+ employees across 11 offices world-wide. We’re culture-focused, so if you’re an innovator, initiator and a team-player give us a roar and join the LeoVegas pride. Let’s create the world's greatest iGaming experience! 

Compensation & Benefits 

  • A culture and working environment that will allow you reach your full potential
  • Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year
  • 28 days holiday a year, plus (8) public and bank holidays in England
  • Matched pension contributions up to 6% employee, 6% employer
  • BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments
  • A mobile phone which can be used for both business and personal use
  • A Family Leave Policy
  • Discounts if you visit MGM Resorts iconic destinations in Las Vegas, and other locations around the globe
  • Health and wellbeing activities such as fitness classes at lunchtime twice a week
  • An office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!)
  • Regular team and office socials during the day and after work
  • Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us!