CRM Manager - Regulated Markets

Retention Sliema, Malta


Position at LeoVegas Mobile Gaming Group

LeoVegas is where the lions play...and work! A fun, agile and fast paced environment connecting 1000+ employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We're culture focused, so if you're an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award! 

Let's create the world's greatest iGaming experience!

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”. 

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we're now looking for a CRM Manager for Regulated Markets to join our high performing team.

We are seeking a highly motivated and experienced CRM Manager to join our team. As a CRM Manager for Regulated Markets, you will be responsible for developing and executing our Spanish CRM strategy across multiple channels. You will work closely with the marketing and sales teams to ensure that our CRM programs are aligned with our business objectives and deliver a superior customer experience.

As our CRM Manager you will...

  • Develop and execute our CRM strategy, including segmentation, targeting, and personalisation tactics to drive customer engagement, retention, and loyalty for the selected market.
  • Work closely with the marketing and sales teams to ensure that our CRM programs are aligned with our business objectives and customer needs..
  • Collaborate with cross-functional teams to develop and implement new campaigns, promotions, and initiatives to drive customer engagement and revenue growth.
  • Create and maintain customer journey maps, ensuring that every touchpoint is optimised for customer engagement and conversion.
  • Develop and maintain reporting and analytics to measure the effectiveness of our CRM programs and identify areas for improvement..
  • Manage the day-to-day operations of our CRM platform, including data management, list segmentation, and multi-channel campaigns.
  • Stay up to date with the latest trends and best practices in CRM and apply them to our strategy and programs.

Your areas of knowledge and experience:

  • Minimum of 1 year of experience in CRM or related field..
  • Your Spanish language level is native and your English language level is fluent.
  • Experience with CRM platforms.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Excellent communication skills, both verbal and written.
  • Passion for the casino industry and a deep understanding of the casino market.
  • Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams.
  • If you are a Casino CRM expert who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Our Culture

**As our company working language is English so we'd like to see your CV in English please**

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, martial or civil partnership status, political beliefs and sexual  orientation. 

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. 

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so. 

Hybrid Working

At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home. 

Compensation & Benefits

  • Competitive salary based on your experience
  • Well-being allowance to support your active lifestyle.
  • Work from anywhere in the world for up to 4 weeks per year
  • Private health insurance to keep our Team Leo healthy and happy.
  • Personal development plan to help you reach your goals and ambitions.
  • Employee assistance program to help and guide you in challenging moments.
  • Roaring discounts all over Malta island for you to explore.
  • Team activities and events to have some well deserved break and a bit of fun!
  • If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight!