CRM Development Manager - Commercial

Retention Sliema, Malta


Position at LeoVegas Mobile Gaming Group

LeoVegas is where the lions play...and work! A fun, agile and fast paced environment connecting 1000+ employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We're culture focused, so if you're an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award! 

Let's create the world's greatest iGaming experience!

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”. 

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we're now looking for a CRM Development Manager to join our high performing Commercial team.

As the CRM Development Manager - Commercial, you will play a crucial role in driving customer engagement and loyalty by leveraging data insights to deliver and lead self-discovered and group-initiated projects.

You will work closely with the CRM Director and the Leadership Team to achieve the short and long-term objectives of the department.

The ideal candidate must be a self-motivated and proactive individual with meticulous attention to detail. You will be results-oriented, a proven CRM expert who is customer focused and possesses strong commercial awareness, and analytical skills. .

As our CRM Development Manager - Commercial, you will...

  • Extensive experience working in Data, CRM, or Marketing related roles.
  • Effectively manage projects by utilizing excellent planning and organizational skills.
  • Commercially minded, data literate with strong analytical skills, and comfortable in using raw data to draw useful conclusions and make decisions.
  • Comprehensive knowledge of Data Platforms (e.g. Tableau) is essential.
  • Deep understanding of the iGaming industry, previous experience in similar roles, and passion for Casino products, or other Gaming products.
  • Deal with multiple demands at once and adapt to changing requirements at short notice within a busy department and business environment.
  • Work to tight deadlines on own initiative and under pressure to deliver results to meet the needs of stakeholders.
  • Interact with a range of different departments and build strong cross-departmental relationships.
  • Communicate effectively and clearly with all levels of staff both verbally and in writing.
  • Make sound, logical decisions and have the drive to see projects through to completion.

Your areas of knowledge and experience:

  • Proven expertise in CRM, with a track record of successfully delivering projects and initiatives.
  • Strong analytical skills, with the ability to derive insights from data.
  • Self-driven and proactive, taking the initiative to identify and act on opportunities for improvement.
  • Commercial awareness and understanding of how CRM efforts impact business objectives and revenue generation.
  • Results-oriented mindset, constantly seeking to achieve and exceed performance targets.
  • Meticulous attention to detail to ensure accuracy and effectiveness in deliveries.
  • Excellent communication and interpersonal skills to collaborate with cross-functional teams.

Our Culture

**As our company working language is English so we’d like to see your CV in English please**

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, martial or civil partnership status, political beliefs and sexual  orientation. 

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. 

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so. 

Hybrid Working

At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home. 

Compensation & Benefits

  • Competitive salary based on your experience
  • Well-being allowance to support your active lifestyle.
  • Work from anywhere in the world for up to 4 weeks per year
  • Private health insurance to keep our Team Leo healthy and happy.
  • Personal development plan to help you reach your goals and ambitions.
  • Employee assistance program to help and guide you in challenging moments.
  • Roaring discounts all over Malta island for you to explore.
  • Team activities and events to have some well deserved break and a bit of fun!
  • If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight.