Program Manager

Production/Fullfilment Remote, United States Wilsonville, Oregon


Description

Position at LeadVenture

Program Manager

About Us

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. We host more than 20,000 dealership online storefronts with numerous layered apps such as inventory management, lead management, email marketing, eCommerce and many more. These digital storefronts connect dealers with online shoppers through best-in-market online consumer experiences. Our solutions enable optimal inventory merchandising while maximizing qualified lead generation. We collect and publish data on millions of vehicles and parts for hundreds of catalog and aftermarket providers—including OEM and aftermarket parts, garments and accessories—and syndicate data to popular marketplaces like eBay, Facebook Marketplace, Craigslist, Amazon, Walmart and others. We are recommended by nearly 200 OEMs to their dealer networks, including BRP, Polaris, Goodyear and many more. 

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. LeadVenture’s 1,100 team members around the world wake up each day thinking about how to help our local, independent dealers around the world grow their businesses. Our investors include the private equity firms True Wind Capital and TA Associates. 

About the Role:

The nature of the Program Manager position places the employee (1) in frequent contact with colleagues and also (2) places the employee in situations where they encounter a wide array of potential employee and/or customer challenges/problems to solve (3) encounter situations that require immediate decisions. These elements combined require the employee to be an outstanding communicator capable of “thinking on his/her feet” and able to patiently cut through what can sometimes be critical decisions order to provide the required end result.

The Program Manager works in an open environment with all departments. This position requires heavy computer usage and communication and may require travel.

Here is more of what you’ll get to do:

  • Consistently find ways to solve partner business problems with solutions that minimize effort and maximize value
  • Collaborate and align with marketing where appropriate for brand communications, promotions, and awareness initiatives
  • Manage relationships with corporate-level clients and key partnerships
  • Successfully extract client business goals and objectives encompassing their full digital marketing solution
  • Clearly understand the sales model and interacts with account executives and business stakeholders in order to facilitate big deals, from exploration through closure and manage high levels of partner satisfaction through product consumption phases post transaction
  • Report on all aspects of large-scale programs with key partners/client including KPIs, weekly accomplishments, open projects, future opportunities, and risks
  • Use strong technical and business development skills to increase partners utilization of current LeadVenture product/technology in alignment with the partner’s goals and objectives
  • Uncover and capitalize on sales opportunities for new technologies
  • Define and manage a cadence of goals, objectives, policies, and procedures for the assigned program and communicate to align cross functional teams to continually prove value in LeadVenture products and services
  • Educate and inform the product and digital marketing teams to accomplish program goals
  • Use project management experience to implement post launch deliverables, monthly projects and initiatives
  • Work directly with Strategic Project Managers to define product and success requirements for program enhancements
  • Direct and manage cross-departmental resources against aggressive timelines and competing priorities to deliver on-time and on quality
  • Continually minimize uncertainty by driving team collaboration and open client communication
  • Coordinate, conduct, and document client meetings to continually drive forward progress
  • Responsible for making small and large decisions to continually reduce project risks
  • Monitors and administers established contracts and agreements
  • Monitor and administer timely and accurate monthly billing process
  • Aid with additional projects ad hoc
  • Demonstrate discretion while working with clients on roadmap initiatives, data sharing, and more

You’ll thrive in this role if you have:

  • A bachelor’s degree in a related field is preferred but 3-4 years of relevant work experience are acceptable substitutes.
  • Related experience in project management, sales or account management
  • Excellent written communication skills
  • Excellent oral communication skills
  • Ability to manage fast-paced workload and add value to multiple projects simultaneously
  • Self-starter who desires to show ownership and commitment to the job and who can work effectively across departments
  • Software design and development foundational knowledge
  • Consistently positions themselves as a consultative extension of their partner’s business
  • Demonstrates the ability to navigate complex organizational and political situations both internally and externally
  • A leader by nature who is able to create a vision and purpose pursued by all involved parties and team members
  • Comfortable in uncomfortable situations, able to take an unpopular stand, enjoys a challenge, and faces adversity head on
  • Aligned with management and assists in the design, development, and deployment of operational initiatives
  • Ability to lead programs independently and find ways to add value to client relationships


LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture’s employees to perform their job duties may result in discipline up to and including discharge.