Director of Account Management

Sales NYC, New York San Francisco, California Santa Clara, CA Fremont, California Marlton, New Jersey Bethesda, Maryland Pleasanton, California


Description

We have a current need for both a West Coast & East Coast Director of Account Management. 

The Director Account of Management / Customer Success will be responsible for the following:

  • Responsible for customer success, revenue achievement from the strategic accounts, and customer delight.
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Communicate the client's goals and represent the client's interests to the team.
  • Build and maintain strong, long-lasting customer relationships.
  • Provide strategic planning and alignment with customer’s digital initiatives in hospitality and healthcare.
  • Act as the lead point of contact for all matters specific to the customers.
  • Develop and maintain a current account plan for each major customer detailing their business objectives, organization map, and digital initiatives.
  • Proactively uncover customer needs about Digital Strategies, Fullstack Development, Cloud Development, Quality Engineering, DevOps, and practice areas.
  • Lead solution development efforts by orchestrating the involvement of all necessary practice leads in the organization.
  • Ensure the timely and successful delivery of company’s solutions as per customer needs and objectives; Forecast and track key account metrics.
  • Coordinate the involvement of company functions and executives to meet account performance objectives and customers’ expectations.
  • Assist with critical requests or issue escalations as needed
  • Manage the Client relationship effectively focusing on business development and relationship management with accountability for project delivery.
  • Manage accounts in onshore/offshore managed capacity delivery model.
  • Effectively manage the statements of work and drive renewals/expansion.
  • Increase high resource utilization, improve billability, spearhead cost savings initiatives, and avoid revenue leakages.
  • Plan and prioritize activities for the project teams and meet deadlines consistently.
  • Create opportunities working with strategic partners.
  • Must be open to travel to Maryland in addition to the greater New York region. (for East Coast role)

Knowledge and skills Required:

  • Client management experience in Healthcare, Hospitality or Data Analytics verticals.
  • Understanding of Digital Technology, Quality Engineering, Digital Technologies Strategy, Mobile Technology, Data Analytics and Reporting.
  • Experience working for a professional services company. (HUGE plus)
  • Master’s Degree Engineering (any discipline) / IT/CS + 3 years of experience. - preferred.