Team Leader (Medical Assistant) - Charlotte

Charlotte, North Carolina Charlotte, North Carolina Charlotte, North Carolina  | Medical Assistant


Position at Novant Health | GoHealth Urgent Care

The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.
In a collaborative manner, the Team Leader Medical Assistant will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.

The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.

Job Requirements


  • High School Diploma or equivalent required
  • Graduate of an Accredited Medical Assisting Program preferred
 Work Experience
  • 2+ years of Medical Assistant Experience
  • 5+ years of experience or (medical) military experience in lieu of required certifications listed below

Required Licenses/Certifications

  • Basic Life Support (BLS) certification issued from the American Heart Association or the American Red Cross is required or must be obtained within 6 months of hire
  • One of the following certifications is required (or must obtain within 6 months of hire):
    • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
    • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
    • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
    • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)

 Additional Knowledge, Skills and Abilities Required

  • Basic Medical Assistant duties
  • Ability to type quickly, basic computer knowledge
  • Proficient in Microsoft Word and Excel
  • Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
  • Exceptional written and verbal communication skills
  • Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference


  • Support Team Members and Business Operations
  • First level of approval for orders in Coupa for their locations for orders >$500; Final approver for orders <$499
  • Ensure inventory counts are conducted monthly, review inventory data to ensure accuracy and submit with their approval to ROM
  • Ensure payments are posted correctly to patients . Correct errors and report to updates that are needed based off of daily/weekly reviews
  • Identify areas to improve workflow, work with team members on efficiency, customer service and overall experience for employees and patients.
  • Ensure centers are staffed to model in accordance with Northwell – GoHealth staffing model that is based on volume
  • Implement new process or process changes within their region
  • Identify team members that are in need of training to improve performance or enhance experience. Training may be provided directly by ROM, Team Lead, Ops Specialist or training team
  • Conduct 1:1 meetings with team members to ensure the team is supported, identify growth opportunities and provide both constructive and positive feedback
  • Conduct interviews for open positions in their region, ensure the candidate has the skills and aligns with GH culture
  • On call during weekends and after hours; responsible for answering workflow and insurance questions, find coverage for call outs using on call schedules and be available to the front line for issues
  • Team members will call out to Team Leader, this role will be responsible for filling call outs
  • Patient Registration
    • Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
    • Process co-pays and schedule patient appointments for assigned center
    • Coordinate provider referrals to assigned Specialist
    • Answer patient questions regarding their care and keep them informed of their status
  • Patient Preparation and Rooming
    • Inform technical staff of patient flow.
    • Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
    • Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
    • Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
  • Stocking
    • Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed
    • Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
  • Administrative
    • Responsible for maintenance of medical records and scanning charts to patient files.
    • Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
    • Ensure reception is well maintained
    • Conduct courtesy call-backs for patient follow-up on care
    • Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
    • Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.