Sr. Salesforce Analyst - Mexico City - Remote
Description
- Collaborate with SMEs to gain a comprehensive understanding of current business processes.
- Make data-driven decisions and propose systematic process improvements.
- Become the go-to expert for Gigamon’s SFDC functionality, integrations, and limitations.
- Provide daily support and ownership of SFDC for our Marketing, Sales, and Demand Gen team super users.
- Lead the SFDC implementation board for Demand Gen Ops, acting as the primary point of contact between business needs and IT development.
- Manage the requirements intake process from initial discussions to the delivery of solutions.
- Gather and document system enhancement requests, working closely with our IT development team to design and validate solutions.
- Organize user acceptance testing and support change management efforts.
- Take on additional responsibilities as needed. What You Bring:
- 5+ years of experience in a Sales or Marketing Operations role that works internally.
- 3+ years of hands-on experience managing SFDC implementations.
- Salesforce administration certification or equivalent experience is essential.
- Familiarity with Traction Complete is a plus.
- A strong ability to identify and address root causes of issues, implementing forward-thinking solutions based on thorough analysis.
- Proven experience collaborating with and influencing various stakeholders to make informed business decisions. Who You Are:
- Communicative and articulated, with strong written and verbal skills.
- Capable of identifying and translating business needs into effective, compelling solutions.
- You think big picture while paying attention to the details in execution.
- Excellent project management skills to keep everything on track.
- You are results-driven and dedicated to achieving progress.
- A self-motivator with a proactive work ethic who can multitask effectively.
- You understand, design, and operate within interconnected systems, all while prioritizing end-user simplicity.
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law. Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).
