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Sr. Staff Professional Services Engineer - Mexico

Customer Success, Technical Support & Professional Services Mexico City, Mexico

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Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.  
This role focuses on post-sales deployment and optimization of Gigamon’s network visibility solutions, ensuring positive business outcomes for customers. The Professional Services Engineer will join a collaborative, innovative team with a strong emphasis on customer satisfaction, system optimization, and quality delivery. This is an individual contributor role that works closely with cross-functional teams, system architects, and end-user technical teams. The environment values technical expertise, problem-solving, and security-driven thinking. 
What You’ll Do: 
  • Lead solution design, deployment, and optimization efforts for Gigamon’s network visibility and security products. 
  • Identify deployment alternatives and propose optimized solutions for customers across various industries, including mobile networks, service providers, and enterprises. 
  • Ensure technical compliance with security standards and policies (e.g., ISO 27001, CIS, NIST), and work with system architects to meet security requirements. 
  • Collaborate with technical teams to guide security policy implementation and compliance. 
  • Automate and streamline post-sales processes to enhance customer experience and accelerate time to value. 
  • Conduct testing, documentation, and pilot deliveries to ensure high-quality deployment results. 
What You’ve Done: 
  • 8+ years of hands-on experience in the design, deployment, and management of network tools and applications, with a focus on security and scalability. 
  • Strong technical expertise in network protocols (TCP/IP, L2/L3, IPv4, IPv6), virtualization (VMware, Hyper-V), and cloud platforms (AWS, Azure, OpenStack). 
  • Demonstrated proficiency in programming languages (Python, Java, C) and APIs. 
  • Successfully led technical initiatives and collaborated with virtual teams across different geographies. 
  • Bachelor's or Master’s degree in Computer Science, a related field, or equivalent hands-on experience  
  • Familiarity with security frameworks and cybersecurity standards (ISO 27001/27002, CIS, NIST) is highly desirable.  
  • Experience with SDKs and additional programming languages is a plus. 
Who You Are: 
  • A proactive problem-solver who thrives under pressure and can effectively communicate complex technical concepts. 
  • A team player with excellent interpersonal skills who can work cross-functionally and lead without formal authority. 
  • Highly analytical with a deep understanding of network security principles and compliance standards. 
  • Detail-oriented, with a passion for continuous learning and staying updated on emerging technologies. 
 
We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.  
Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences. 
LI-SM1

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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