Senior Product Designer

Product Austin, Texas


Description

Position at FloSports

The Company

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families and athletes of over 25 different underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating a home for underserved sports and we’re looking for people like you to help us!

The Role

We’re looking for an end-to-end Senior Product Designer - Customer Lifecycle to help drive and execute our vision for delivering a world-class, customer-focused sports experience.

This is an awesome opportunity to join the company at a pivotal moment and make a huge impact. You’ll devise the secret sauce that keeps fans coming back to FloSports day in and day out. You’ll partner with peers in product, engineering, marketing, and business operations to define and develop new pricing models and strategies. You’ll implement these strategies in delightful experiences that provide our customers the flexibility and choice they desire when purchasing a subscription to access our content. You will drive the customer-experience of account creation, funnel, and checkout. You’ll design novel personalization tools that empower fans to curate their experiences, and intuitive account management tools that let them manage their subscriptions. You’ll influence the team's long-term strategy. You’ll contribute ideas that strengthen our products, and solve important customer and business problems. You’ll discover and define critical information architecture choices that tie complex, multi-platform systems into intuitive customer experiences.

This role will be based in Austin, TX. 

The Candidate (That’s You!)

You have always dreamed of an opportunity to create a kick-ass (sports!) media product from the ground up. You’re empathetic to customer needs. You are curious, and are always looking for innovative ways to deliver world-class experiences to our customers.

Your design process is well-defined, and consistently leads you to successful solutions. You justify all design decisions with data, and move fast through the discover, define, develop, and deliver phases. You clearly communicate your reasoning to large groups, and influence others. You focus on accuracy, conciseness, and completeness in the way you communicate. You bring your entire team into your design process, and have an open mind to other's perspectives.

You’re a great teammate. You’re confident but humble. You’re deeply empathetic for your team, and your customers. You recognize that feedback is a gift; you give and take it freely and often. You have strong intuition, conviction, and humility.

Responsibilities

  • Drive the product design of insights-driven experiences that balance customer and business needs, and drive engagement
  • Collaborate closely with product managers, engineers and other cross-functional stakeholders
  • Collaborate with design leadership and cross-functional stakeholders to understand internal workflows, strategies, and pain points that will inform new features
  • Identify quantitative and qualitative insights, analyze the insights, and use them to inform the problems you’re trying to solve
  • Create user-flows, journey maps, wireframes, prototypes, high-fidelity UI designs, and design documentation
  • Partner with product managers to lead, organize, and facilitate user-testing
  • Define and document new patterns and ensure consistency across our products
  • Proactively seek out opportunities to gather constructive feedback early and often
  • Present and articulate design decisions with clarity and rationale
  • Proactively identify and define opportunities for the design team to improve processes, tools, and product experiences

Knowledge, Skills, and Abilities

  • 5+ years experience as a product designer
  • Highly motivated self-starter
  • Expert level proficiency using Figma
  • Experience designing and optimizing onboarding funnels and checkout flows for subscription based online services
  • Experience designing and optimizing personalization tools and account management features for subscription based online services
  • Strong driver of design thinking on the product team
  • Strong cross functional collaboration and communication skills
  • The ability to work autonomously and asynchronously in a fluid environment
  • Excellent written, verbal, and interpersonal communication skills — you’ll be collaborating with others and presenting your work regularly.

Bonus Points

  • Prototyping experience using Figma, Origami, Principle, Webflow, etc.
  • Experience creating cross-platform video-based products, especially in sports
  • Experience building design systems using Figma
  • Experience working with remote teams
  • Experience in or with one of the sports we cover


Our Commitment to Diversity

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential. As such, we are intentional in our hiring practices in an effort to overcome systemic biases we may be blind to. FloSports has adopted the “blind recruiting” process, which aims to open our opportunities up to more candidates, help us be more objective in how we review applicants and mitigate bias in our decision making processes.

Our Benefits:

  • Recognized two years in a row as a Top Workplace by the Austin-American Statesman
  • Flexibility at work - you can take control of your profession and personal schedule
  • All-hands events hosted twice a year in beautiful Austin, Texas 
  • Annual equity awards for all top performers
  • Competitive and comprehensive medical, dental and vision plans
  • Peace of mind through company-paid short-term disability, long-term disability and life insurance
  • Generous 401(K) company match vested immediately
  • Progressive parental leave policies
  • Unlimited paid time off
  • Hack-a-thons and a full calendar of team-building and social events
  • Free laundry service for all positions that require travel
  • Company donation to youth teams and leagues that our employees coach
  • Stocked snack bar, catered lunch and breakfast tacos every week