International IT Support Specialist
Description
Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven International IT Support Specialist to join our International IT Team reporting to the Director of International IT. This individual will be part of highly motivated IT team. It will be the first point of contact for all Evolus International staff and will be responsible for the day-to-day support of all international staff, devices & third-party services that keep our office running efficiently.
If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other
Essential duties and responsibilities where you'll make the biggest impact…
- Provide highly responsive hardware and software support services for international users; ensure problems are managed and resolved in a timely, professional manner; follow up with users to ensure satisfaction.
- Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation (Windows 10/11 and macOS) computers and peripheral devices.
- Provide software support, complete software installations, and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
- Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
- Administer onboarding process for all new staff including hardware setup and dispatch.
- Work with ticketing systems to manage international user requests, resolving as many requests as possible and triaging others, routing them to other members of the IT team as appropriate and following up to ensure efficient issue resolution.
- Provide remote support to a variety of international users using remote support tools
- Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
- Administer user accounts in Microsoft 365.
- Tier I support of Single Sign On, Multi Factor Authentication, Microsoft 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
- Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired
- Document SOPs, How-to guides, and contribute to overall IT knowledge base
- Strict adherence to IT standards, process, and policies related to, but not limited to SOX, GDPR, PCI, etc.
- Office Location – Milan, Italy (hybrid onsite Tuesday, Wednesday and Thursday)
Qualifications and Skills You’ll Bring to the Team…
- Bachelor’s degree with coursework in Computer Science, CIS, MIS or related field trade certificates comparable to degree/experience.
- 3+ years of experience in technical support, help desk support, Office/Microsoft 365 and applications support.
- Strong experience administering Microsoft 365 accounts and emails.
- Experience supporting cloud-hosted SharePoint Online and Exchange Online.
- Experience working with the Azure platform.
- Experience of working in a remote setting, alongside an HQ operation
- Able to work a flexible schedule, working across multiple time zones.
- Experience assisting employees of varying levels of computer expertise; ability to communicate technical information clearly and concisely to staff of all levels of technical sophistication.
- Strong analytical problem-solving skills.
- Ability to quickly grasp technical issues and offer solutions.
- Ability to follow standard operating procedures.
- Ability to work in a dispersed team environment, as well as independently when required.
- Excellent verbal & written communication skills.
- Customer-focused attitude and desire to interface directly with end-user clients.
- Attention to detail while working in a fast-paced environment.
- Must be proficient with Microsoft Windows 10, Apple Operating Systems, and iOS/Android.
- MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or better preferred.
- Excellent communication and interpersonal skills.
Compensation & Total Rewards
Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of benefits to help you feel your best and be your best. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too, and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.
Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don’t just work together, we’ve built a culture of inclusion! Because of this, you’ll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that’s just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com.
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