International Systems Administrator
Description
Evolus (NASDAQ: EOLS) is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven International Systems Administrator to join our International IT Team reporting to the Sr. Manager, International IT. This individual will join a highly motivated and collaborative IT team, playing a key role across systems administration and technical support to ensure the reliability, security, and efficiency of our corporate and international IT environments. They will serve as the primary point of contact for Evolus International staff, providing day-to-day support across devices, applications, and third-party services that keep both office-based and remote users operating seamlessly.
If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to apply your technical expertise, expand your skills, and make a meaningful impact in a dynamic global environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other.
Essential duties and responsibilities where you'll make the biggest impact…
- Administering, optimizing, and supporting a wide range of corporate IT systems, including Jira, Confluence, Entra ID, Single-Sign-On, MFA, SharePoint Online, MS Teams, Exchange Online, OneDrive, Cloud Conference Calling, Cloud PBX platforms, and other cloud-based technologies.
- Researching, engineering, and implementing new technologies—or enhancing existing ones—to support evolving business needs.
- Integrating new applications into our existing network infrastructure, ensuring alignment with technical and architectural standards.
- Implementing and supporting AV and conferencing solutions (e.g., Teams Rooms).
- Delivering responsive, high-quality hardware and software support to international users, ensuring timely resolution and excellent service follow-through.
- Installing, configuring, maintaining, upgrading, and troubleshooting laptops and workstations (Windows 11 and macOS), iPads, and other peripheral devices.
- Providing software support and guiding users of all technical levels through new or existing programs with clarity and patience.
- Managing onboarding processes for new staff, including hardware setup and coordination for international locations.
- Using our ticketing system to manage and resolve global user requests efficiently, escalating when appropriate and ensuring clear communication throughout.
- Offering remote support to users across multiple regions using modern remote support tools.
- Conducting routine research and diagnostics, consulting with internal and external technical teams, and repairing or replacing equipment as needed.
- Maintaining accurate IT asset management records for systems in production, storage, and retirement.
- Documenting SOPs, how-to guides, and contributing to the IT knowledge base.
- Ensuring strict adherence to IT standards, processes, and regulatory requirements (SOX, GDPR, PCI, etc.).
- Office Location - Milan, Italy (hybrid onsite Tuesday, Wednesday and Thursday)
- Other duties as assigned
Qualifications and Skills You’ll Bring to the Team…
- Bachelor's degree in Computer Science, CIS, MIS, or related field; equivalent professional certifications and experience also considered.
- 5+ years of IT experience, including at least 2 years in system administration of Entra ID, M365 (SharePoint Online, Exchange Online, MS Teams, OneDrive), and Mobile Device Management tools (Intune, Jamf).
- Experience working remotely with an international or HQ-based team.
- Flexibility to work across multiple time zones when needed.
- Strong ability to assist users of varied technical backgrounds; able to explain complex concepts clearly and respectfully.
- Excellent problem-solving abilities with a proactive and resourceful mindset.
- Ability to quickly understand technical issues and propose effective solutions.
- Comfortable following established SOPs while also contributing to process improvements.
- Ability to work collaboratively as part of a dispersed team, as well as independently.
- Fluent English—both written and verbal.
- Customer-focused approach with a passion for delivering outstanding user support.
- High attention to detail and comfort working in a fast-paced environment.
- Proficiency with Windows 11, macOS, iOS/Android.
- MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or higher.
- Excellent communication and interpersonal skills.
Preferred Qualifications…
- Certifications in Cisco, Microsoft Azure, and/or AWS.
- Proficiency with PowerShell scripting for automated deployments and mass imaging.
- An entrepreneurial mindset with a positive, collaborative, and solution-oriented approach.
Compensation & Total Rewards
Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of benefits to help you feel your best and be your best. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too, and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.
Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don’t just work together, we’ve built a culture of inclusion! Because of this, you’ll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that’s just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com.
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