Set Up Technician
Description
The set-up technician is an individual who assembles equipment and multi-function copier from multiple manufactures. Update firmware, configure to customer specification and thoroughly test all functions. Computer and computer networking skills a plus. This employee will also be in charge of deliveries between Dallas, TX and Shreveport, LA.
Duties and Responsibilities
- Deliver set up copier machines to customer locations in Texas and Louisiana.
- Independently troubleshoot printers/copiers by utilizing training and technical resources provided.
- Respond to device set up orders in a timely manner and in accordance with DEX standards.
- Repair and refurbish used devices in accordance within established timeline.
- Identify and order replacement parts for printers/copiers.
- Clean and maintain both customer owned and company owned devices.
- Establish and maintain accurate inventory levels.
- Responds to requests from customers for information.
- Remains knowledgeable and up-to-date on changes and developments made in service related areas.
Experience and Qualifications
- High School Diploma.
- Excellent communication both verbal and written.
- Technical and troubleshooting abilities.
- Some experience in a warehouse environment.
- Customer Service experience and completing paperwork.
- Ability to work independently and as part of a team.