Set Up Technician

Warehouse Shreveport, LOUISIANA


Description

The set-up technician is an individual who assembles equipment and multi-function copier from multiple manufactures. Update firmware, configure to customer specification and thoroughly test all functions. Computer and computer networking skills a plus.  This employee will also be in charge of deliveries between Dallas, TX and Shreveport, LA.

Duties and Responsibilities

  • Deliver set up copier machines to customer locations in Texas and Louisiana.
  • Independently troubleshoot printers/copiers by utilizing training and technical resources provided.
  • Respond to device set up orders in a timely manner and in accordance with DEX standards.
  • Repair and refurbish used devices in accordance within established timeline.
  • Identify and order replacement parts for printers/copiers.
  • Clean and maintain both customer owned and company owned devices.
  • Establish and maintain accurate inventory levels.
  • Responds to requests from customers for information.
  • Remains knowledgeable and up-to-date on changes and developments made in service related areas.

Experience and Qualifications

  • High School Diploma.
  • Excellent communication both verbal and written.
  • Technical and troubleshooting abilities.
  • Some experience in a warehouse environment.
  • Customer Service experience and completing paperwork.
  • Ability to work independently and as part of a team.