Account Director

Information Technology Chicago, Illinois St Louis, Missouri


Description

Position at Infostretch

The Account Director / Customer Success will work with the Executive Sponsor and be responsible for the following:

  • Responsible for customer success, revenue achievement from the strategic accounts, and customer delight.
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
  • Communicate the client's goals and represent the client's interests to the team.
  • Build and maintain strong, long-lasting customer relationships.
  • Provide strategic planning and alignment with customer’s digital initiatives
  • Act as the lead point of contact for matters specific to the customers.
  • Develop and maintain a current account plan for each major customer 
  • Proactively uncover customer needs 
  • Lead solution development efforts by orchestrating the involvement of all necessary practice leads in the organization.
  • Ensure the timely and successful delivery of company’s solutions as per customer needs and objectives; Forecast and track key account metrics.
  • Coordinate the involvement of company functions and executives to meet account performance objectives and customers’ expectations.
  • Assist with critical requests or issue escalations as needed
  • Manage the Client relationship effectively focusing on business development and relationship management with accountability for project delivery.
  • Manage accounts in onshore/offshore managed capacity delivery model.
  • Effectively manage the statements of work and drive renewals/expansion.
  • Create opportunities working with strategic partners.

Knowledge and skills Required:

  • Client management experience  
  • Experience working for a professional services company. (HUGE plus)
  •  3-5 years of experience. - preferred.
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