Site Merchandiser

Internet/E-Commerce United States


At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.      
You will be responsible for supporting a best-in-class customer experience on the Torrid website through effective site merchandise strategies and managing web content for effective merchandising and online brand experiences. In this role you will need to have a strong understanding of product trends, styling, storytelling with the ability to translate to the Torrid customer and brand. In this role you will need to manage competing priorities and workload in a face paced, ever-changing environment. You will be responsible for implementing, executing, and managing web initiatives across multiple projects that will improve conversion rates, and drive revenue.  

What You’ll Do:  

  • Partner directly with marketing, merchandising, creative and site operation teams to optimize navigation strategies, ensure optimal product placement and plan content for the range of categories on Torrid website. 
  • Maintain and sequence categories throughout using conversion and traffic data to maximize demand.
  • Support and drive the development, communication seasonal site strategies that support your range of categories.
  • Ensure appropriate products and categories are available and optimized to support key marketing initiatives and emails.
  • Manage navigation structure and nomenclature to ensure efficient discoverability of product and optimal customer experience.
  • Own select categories creating rules for products to correctly launch and ensure product images, copy and mapping of styles are accurate and in the correct experiences.
  • Identify and support brief needs for navigation, discoverability to create the optimal customer experience.
  • Own execution for campaigns and promotions to be seamlessly executed on site and app.
  • Manage Site Search to ensure optimal results for key search terms.
  • Partner with digital marketing team to gain awareness and ensure that search terms from SEO+ SEM are being captured where relevant.
  • Create tickets and manage process in JIRA and Wrike for pre-launch creative updates and requests.
  • Partner with Email team to identify products in-stock, daily meetings to confirm emails are aligning to messaging.
  • Use site analytics to measure traffic, conversion and revenue on navigation, search site content and editorial messages.
  • Regularly report out on category KPIs to cross functional partners.
  • Partner with the Site Merchandising Manager to optimize new landing page content to balance brand presentation with conversion optimization.
  • Assist with the testing of all site content for needed site refresh, ensure all categories and products are represented, and that the customer experience is optimized.
  • Manage upsell, cross sell, and complete the look product widgets for key categories.
  • Perform daily QA of site, products, and searches.
  • Perform ad hoc requests for reporting, merchandising, and sorting categories.
  • Create and update documentation and standard operating procedures (SOPs).
  • Continually benchmark competitors’ sites to ensure the adoption of best-in-class online product management strategies and to identify gaps and opportunities.
What You’ll Need:  
  • 3+ years’ experience in eCommerce space preferably retail.
  • Extremely detail oriented, with excellent follow-through skills.
  • Exceptional time management and organizational skills including the ability to meet deadlines.
  • Ability to think both strategically and creatively.
  • Ability to formulate tactical plans to support business and site.
  • Strong Business Acumen, ability to analyze and action on digital and business metrics.
  • Solution-driven problem solver.
  • High energy, positive “can do” attitude and self-motivation.
  • Understanding of product trends, styling coupled with in depth knowledge of the apparel space. Strong grasp of fashion aesthetics and market preference will be essential
  • Salesforce experience preferred
  • Bonus points for experience for web analytics and JIRA/Confluence 
What You'll Get:        
  • A culture where people are accepted and encouraged to be who they are.
  • Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
  • Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account (FSA)
  • Generous 50% employee discount and access to employee-only sales.
  • Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
  • Tuition reimbursement program
  • Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
  • Discounts on entertainment tickets and more.
  • Access to a subscription to a leading online learning provider where you can earn certifications and take course taught by industry experts across multiple business sectors
  • Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
  • You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Salary Range: $76,044 - $90,000. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:     
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Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

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