Senior Manager, Distribution Center Operations

Distribution Center/Warehousing West Jefferson, Ohio


At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. 

The Senior Operations Manager is the operational leader for Torrid’s retail and eCommerce distribution facility shipping over 7.5M B2B and B2C packages on an annual basis.  In this role, you will lead a team of 5 Operations Managers spanning a two-shift operation operating 7 days a week. Your focus will be on driving service and cost performance that align to company goals and objectives.  You will also participate in the strategic planning and budgeting process to enable facility and operational innovation opportunities, set key performance metrics, and define mid- and long-term distribution network planning.


What You’ll Do:

·         Manage the day-to-day facility operations including:

o    Maintain a safe and clean facility for all employees.

o    Track and manage areas to meet and/or exceed service levels and cost budgets.

o    Proactively identify areas of risk, improvement, and good performance.

o    Provide insights and solutions and enable problem solving to improve service performance, increase efficiency and reduce costs.

o    Participate in weekly, monthly, quarterly, and annual business reviews to review performance and highlight areas for improvement.

o    Plan and execute staffing plans based on volume, service, and cost parameters.

·         Maximize efficiency of facility and operations through the introduction of innovation and process improvement.

·         Leverage experience and utilize business acumen to make assessments of the business and take action to achieve results.  

·         Drive accuracy, throughput, customer service metrics as well as other KPI’s identified.

·         Maintain inventory control and support reduced inventory shrink initiatives.

·         Execute innovative and prompt decision-making to achieve improvements to operations through relevant market or customer insights and by listening to associates.

  • Partner with Supply Chain VP in striving to continuously improve overall facility operations Collaborate, support, and communicate priorities within direct areas of responsibility and facility. Make changes as necessary to achieve objectives daily, weekly, monthly, quarterly.
  • Partner with Engineering to appropriately establish work methods and metrics to most efficiently measure and complete tasks.   
  • Provide coaching and development support including training, coaching and identification of stretch assignments to direct reports, exempt and non-exempt associates.
  • Build and foster positive, collaborative, and open relationships within functional area peer groups, and other functional areas of HR, LP, IT, and Maintenance.
  • Builds relationships based upon integrity, trust, and mutual respect based on approachable, accessible, and open communications with all associates.
  • Support a work environment that is fair and consistent.
  • Ensure effective communications—up, down and across the business.
  •  Participate in and support all company provided training initiatives.


·      BA/BS degree in Supply Chain, Logistics, Transportation or demonstrated equivalent.

·      10 + years of successful progressive management experience in distribution environment preferred

·      Apparel, or retail merchandising industry experience and understanding preferred.

·      WMS Experience (Koerber High Jump preferred)

·      WES Experience (COFE preferred)

·      While this is a Monday through Friday position, must be able to be flexible with schedule rotation based on business needs.

What You'll Get:

  • A culture where people are accepted and encouraged to be who they are.
  • Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
  • Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
  • Generous 50% employee discount and access to employee-only sales.
  • Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
  • Child Care Discount at participating locations.
  • Tuition reimbursement program
  • Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
  • Discounts on cell phones, and computer purchases, entertainment tickets and more.
  • Pet insurance for your fur babies.
  • Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
  • You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.


We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window:

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Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

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