Senior Operations Manager

Distribution Center/Warehousing West Jefferson, Ohio


The Senior Operations Manager will create and provide leadership in a positive and open work environment. Through team building, collaboration, open dialogue, and communication this individual will provide and support exempt and non-exempt associate training, goal setting, feedback, and performance review assessment. This individual will build relationships based on integrity, trust, and mutual respect that support a diverse and inclusive work force that encourages job satisfaction, retention, and results. 


  • Appropriate level of business acumen to participate in annual budget preparations for the Distribution Center:
    • Manage areas to meet and/or exceed budget.
    • Proactively identify areas where budget may be at risk.
    • Provide solutions, problem solving and ideas to eliminate budget miss and improve budgetary results.
    • Participate in weekly, monthly, quarterly, and annual assessment of budget variance on direct and indirect hours used.
    • Maintain appropriate level of staffing based on upon budgeting requirements to maintain areas processing through-put.
  • Use strategy and innovative ideas to maximize efficiency of facility and operations.
  • Provide insight and improvement to results.
  • Proven track record of progressive responsibility and contributing to team success.
  • Make accurate assessments and effective decisions based on analysis, experience, and judgment.
  • Support accuracy, throughput, customer service metrics as well as other KPI’s identified.
  • Maintain inventory control and support reduced inventory shrink initiatives.
  • Cope with change and directional shifts.
  • Make decisions and act without having all the information.
  • Execute innovative and prompt decision-making to achieve improvements to operations through relevant market or customer insights and by listening to associates.
  • Partner with Distribution Services Director in striving to continuously improve overall operations, provide weekly written updates to work produced.
  • Effective allocation of resources to meet daily, weekly, and monthly objectives.
  • Collaborate, support, and communicate priorities within direct areas of responsibility and facility. Make changes as necessary to achieve objectives daily, weekly, monthly, quarterly.
  • Maintain clean areas and safe work habits.
  • Partner with Engineering team and associates to appropriately establish work methods and metrics to most efficiently measure and complete tasks.
  • Track performance against departmental and personal goals
  • Participate in establishing processing and performance goals of area and DC.
  • Provide development support to direct reports, exempt and non-exempt associates.
  • Provide feedback to performance and effective coaching to improve performance of direct reports and associates within areas of responsibility
  • Build and foster positive, collaborative, and open relationships within functional area, peer group, and other functional areas of HR, LP, IT, and Maintenance.
  • Approachable, accessible, and open communications with all associates.
  • Builds relationships based upon integrity, trust, and mutual respect.
  • Support a work environment that is fair and consistent.
  • Collaborative support on/with
  • Training programs and initiatives
  • Associate recognition, inclusiveness, and engagement
  • Associate performance review and assessment process
  • Safety goals and objectives, consistent with policies and training
  • Ensure effective communications—up, down and across the business.
  • Participate in and support all company provided training initiatives.


  • BA/BS degree in Supply Chain, Logistics, Transportation or demonstrated equivalent
  • 15 + years of successful progressive management experience in distribution environment preferred
  • Must be comfortable working in a distribution environment.
  • Direct to consumer order fulfillment experience preferred
  • Cost-benefit analysis experience
  • Apparel, or retail merchandising industry experience and understanding
  • Project management skills
  • Staff development skills
  • Excellent written and oral communication skills
  • Analytical, Strategic, and tactical planning skills
  • Customer focus
  • Ability to motivate others
  • Computer skills; proficiency in Microsoft Office applications
  • Strong work ethic, critical thinker, and excellent attention to detail (quality of work)
  • Positive and optimistic attitude
  • Must be able to be flexible with schedule rotation based on business needs
  • Partner with HR and Operation Leaders to identify opportunities within our building


  • A competitive benefits package including medical, dental, vision, 401K with company match, life insurance, short-term disability, paid time off and paid company holidays.
  • Additional perks include quarterly bonus potential, associate discount 50%, tuition assistance program, childcare discount program, associate warehouse sale, etc.

PHYSICAL REQUIREMENTS: (with or without reasonable accommodation)

Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 30 pounds occasionally.

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

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