Service Desk Technician

Information Technology Taipei, Taipei (Req. #5180)


Description

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. 

Our culture:

We invent, develop and commercialize solutions that you’ll find in almost every technology product, from smartphones to cinemas, and in almost every place you can think of, from autos to homes.

World-class companies are comprised of world-class people and Xperi is no different.

We provide an environment that empowers our teams and enables them to enjoy a healthy and productive work-life balance for themselves, their families and our community.

Employee Benefits: 

  • Health Benefits
  • Retirement Options
  • Charity Match
  • Professional Development Classes
  • Volunteer Opportunities
  • Team Building Outings
  • Life Insurance
  • Tuition Reimbursement 

Project description

The Corporate IT Services requires a day-to-day Service Desk Technician for ongoing support for Xperi. These required support services include but are not limited to: field incoming help requests, resolve IT support requests, escalate advanced cases, maintain service records, perform system testing and updates, maintain IT documentation.

 Job purpose:

The Service Desk Technician will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services.

Here’s what you get to do

The Service Desk Technician role will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, day to day operations, lifecycle management planning and implementation

Who we are looking for?

  • in Computer Science or equivalent experience
  • Minimum of two years directly related work experience
  • 2 or more years of technical experience in
    • Windows OS laptop and desktop support
    • Mac OS laptop and desktop support
    • Office 365
    • Endpoint management
    • Workstation deployment
    • Active Directory

Top 3 primary skills and expertise level requirement ( 1 to 5; 5 being expert 

Windows OS laptop and desktop support - 3

Mac OS laptop and desktop support - 3

Troubleshooting issues remotely with users - 4

Supporting tools used

Service NOW Ticketing system
Zoom Phone and Meeting Platform
Splashtop SOS remote control platform
Office 365
Active Directory
Okta
Intune
Jamf

Overview of recruitment process

 Time to complete interview cycle: 10-14 Days (depending on your availability)

Number of interview rounds: 1 Technical + 1 Hiring Manager + 1 Sr. Manager + 1 HR

Given pandemic, all the interviews are conducted remotely using video interview platform.

What do we expect from you on interview day?

  • Prepare well as per the job description and required skills to be successful in the role
  • Brush up all fundamentals of software engineering concepts
  • Be on time
  • In case you can’t interview, please inform your respective recruiter in advance
Life @ Xperi

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

  • Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
  • Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
  • Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
  • A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.