Customer Success Executive-Public Sector TS/SCI Poly
Description
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Job Description
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.
Role Summary
Are you an experienced Customer Success Manager in the Technology Sector? Are you seeking a career-expanding opportunity to apply your steadfast customer focus, solid sense of ownership, and passion for customer outcomes? Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?
If so, then this opportunity is the one you have been waiting for. At Splunk, we are changing the way that data and information are used to drive business decisions as we bring data to everything.
Driving our most strategic and complex customer engagements to high-value outcomes for the customer.
Maintaining a deep understanding of our customers’ value drivers, priorities, decision-making ecosystem, influence, and control points that steer the relationship toward successful outcomes.
Aligning our Splunk-internal ecosystem to objective outcomes; both by proactively anticipating customer needs as well as reactively rallying the required resources whenever any risk to a successful customer outcome is indicated
Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners
Expertly guiding our customer ecosystem at every level along an engagement path that optimizes for outcomes and mitigates risk in the implementation and adoption path.
Meet the Customer Success and Experience Team
Are you someone who puts customers at the center of everything you do? Our Customer Success and Experience team empowers customers with the knowledge, expertise and resources to achieve their goals with Splunk to build long-term success and loyalty. Learn more about the team, meet our leaders, and hear from Splunk’s customer success leaders at splunk.com/careers/customer-success.
Responsibilities
- Partner with the regional sales manager, technical account manager, and other technical and non-technical roles, both Splunk and customer, to develop strategic adoption strategies.
- Work with customer leaders to develop enterprise-level customer success plans and Splunk roadmaps for successful adoption and value realization of all their products and services
- Articulate value-based differentiators of Splunk’s solutions while making existing use-cases captivating and farming new use-cases to grow.
- Build and present quarterly customer business reviews to executives.
- You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to work with an awesome team, and a positive/fun-loving attitude.
Requirements
- Demonstrated experience working in the public sector, with Federal, State and Local, or DoD/IC customers in progressively more technical or senior roles, i.e: graduating from tactical to strategic, leading program execution and/or portfolio management
- 8+ years related experience in software, subscription services, and IT/Security organizations.
- Experienced, tenured, SaaS-focused Customer Success professional in Cybersecurity, IT Operations, or Observability with a track record of delivering technology-based outcomes for Fortune 500 Customers.
- Consistent track record working at an Executive (C-Suite) Level on both the Customer and Vendor side, advocating for and securing engagement and dedication at that level.
- Ability to take a programmatic approach by establishing clear outcomes for customer journeys, and establishing clear milestone-based plans toward the objective.
- Strong collaboration and dynamic presentation skills.
- Self-motivated with a consistent track record in leading programs and knowledge of how technology drives customer’s business.
- Able to eliminate adoption obstacles using creative and adaptive approaches.
- Exceptional communication, interpersonal, and negotiation skills, both written and verbal, and an ability to communicate complex ideas to all levels of the business.
- Demonstrated willingness to step in, own, and address problems
- Experience operating in a cross-functional role responsible for solving issues without actually owning the resources that fix the problem.
- Comfortable working for a dynamic technical organization with large customers who will stretch our technology through scale and new use cases.
- Travel to visit customers in the region is required
- Security Clearance Required: TS/SCI CI Poly
- U.S. Citizenship is required
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
- Experience using or administering Splunk or adjacent technologies in a large enterprise environment.
- 3+ years leading or developing teams.
- Technical proficiency working with on-prem enterprise applications or in cloud environments
- Domain experience in either IT operations, application development, or cybersecurity
- Training and/or certifications in Splunk, project management, scrum, agile, lean six, ITIL, Network, Security, or similar disciplines
- Working knowledge of how to position success enablers that can aid in accelerating adoption and value realization for customers, i.e. education and training, workshops, subscription and professional services
Splunk is an Equal Opportunity Employer
Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Note:
OTE Pay Ranges
For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans).
SF Bay Area, Seattle Metro, and New York City Metro Area
On Target Earnings: $202,000.00 - 277,750.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), New York (excludes NYC Metro Area), and all other states.
On Target Earnings: $184,000.00 - 253,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.
Thank you for your interest in Splunk!