Professional Services Resource Coordinator
Description
Professional Services Resource Coordinator (P3)
Role:
Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.
Responsibilities:
- Daily monitoring of Resource Request queue and fulfillment
- Partner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are met
- Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed
- Optimize utilization by making staffing decisions in support of the deployment strategy for the business
- Partner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resources
- Provide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hours
- Request and manage Splunk Cloud access for resources actively delivering on Splunk Cloud
- Collaborate on operational initiatives through analyzing, documenting and improving PS operational processes
- Manage forecast risk with tracking internal projects and tentative assignments
- Manage various operational reports to support data hygiene within FinancialForce
Desired Skills and Experience:
- 2+ years experience in resource management/coordination, professional services, or operations role
- Experience in providing services in support of internal stakeholders to achieve successful project outcomes
- Ability to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations.
- Excellent time management, organizational, and prioritization skills
- Detail oriented with the ability to balance multiple priorities
- Ability to work in potentially time sensitive and pressure situations
- Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
- Ability to work independently and multi-task, in a fast paced and constantly changing environment.
- Experience working in FinancialForce/PSA/Salesforce preferred
Note:
Thank you for your interest in Splunk!