Account Resolution Specialist
Description
Company Overview
Ryan Transportation, a Shamrock brand, is a third-party logistics company specializing in freight brokerage services and managed transportation. Our services have helped companies throughout North America take control of their shipping and improve their supply chains.
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville and Phoenix.
Responsibilities
Ryan Transportation and Shamrock Trading Corporation are looking for an Account Resolution Specialist. Responsibilities include but are not limited to:
- Research open receivables on low volume accounts
- Work directly with customers via phone and email to resolve invoice/credit issues
- Work internally with Account Managers to resolve customer issues and concerns
- Answer incoming accounting phone calls
- Respond to general customer inquiries and requests.
- Generate account statements
- Manage and maintain numerous payment service portals
- Keeping accurate records and reporting on collection activity
Qualifications
- One to two years of experience in an administrative, billing or collections environment
- Proficient in Microsoft Office Products
- High energy and ability to multi-task
- Ability to work in a high volume, fast-paced environment.
- Ability to effectively prioritize tasks and to manage time effectively
- Requires ability to effectively interact and communicate with all levels of employees, managers, and customers
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after a 90 day introductory period
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
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