Senior Systems Administrator
Description
Company Overview
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville and Phoenix.
With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.
Responsibilities
Shamrock Trading Corporation is looking for a Senior Systems Administrator to join the End User Computing Systems Administration team. Responsibilities include but are not limited to:
- Lead the planning, implementation, and management of the M365 environment, including Exchange Online, Intune, SharePoint Online, Teams, Azure Active Directory and OneDrive for Business.
- Manage user identities and access, ensuring secure provisioning and de-provisioning processes.
- Collaborate with Information Security team to implement and maintain security measures, threat protection, and data loss prevention strategies.
- Collaborate with other teams to identify gaps in services and implement best practice solutions.
- Design, implement and administer workstations, print servers and backup services.
- Automate workstation patching for both Windows and Mac endpoints.
- Own the workstation imaging process and ensure it is being updated with drivers, updates, and changes as necessary and ensure solutions are appropriately tested and documented prior to deployment.
- Provide peer review for change requests ensuring they meet our technical standards.
- Work with vendors as necessary for 3rd party app troubleshooting and implementation.
- Efficiently prioritize and triage issues and maintain a culture of root cause analysis.
- Take the initiative to improve our operations and stay educated on the latest relevant technologies.
- Implement automations to improve engineer and end-user efficiency.
- Consistently follow organizational policies, such as change, incident and problem management.
- Take part in the development of technical processes and documentation.
- Participate in an on-call rotation.
Qualifications
- BA/BS degree in a technical field or evidence of exceptional ability.
- 4+ years in a systems administration role focused on end user computing.
- Advanced understanding of Windows profile management, group policy, folder redirection, Windows registry, and other core operating system technologies.
- Advanced experience with Windows 10 deployments (imaging, driver management, troubleshooting).
- Advanced experience with endpoint management systems (such as Intune, SCCM, Jamf).
- Advanced experience automating processes using PowerShell.
- Advanced administration experience in M365 and Azure Entra ID / Active Directory.
- Experience implementing technology according to strong security guidelines.
- Strong grasp of multi-factor authentication technologies.
- A strong understanding of networking principles.
- Must possess initiative and analytical skills to resolve issues before they become critical.
- Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues.
- Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions.
- Able to adapt to changes in a dynamic work environment.
- Must have a propensity for knowledge gathering and sharing.
- Must be self-motivated, able to respond quickly when on-call, willing to work outside core area.
- Must possess a passion for technology and take initiative to stay educated on the latest and most relevant technologies and methodologies.
- Excellent prioritization and time management skills.
Preferred qualifications
- Experience with Atlassian products such as Jira, Confluence, Opsgenie and Statuspage.
- Experience with the following systems:
- Jenkins
- GitHub
- Duo
- Passwordstate
- Understanding of various types of certificates (e.g., SSL/TLS, code signing, email encryption).
- Understanding of encryption algorithms, cryptographic hash functions and digital signatures.
- Ability to automate certificate issuance and renewal using Windows PKI.
- Experience with RemoteApp troubleshooting.
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO and paid leave policies
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
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