Description

Summary: 

The Manager, P&C Operational Excellence leads and develops a team of P&C Administrators responsible for delivering accurate, efficient, and employee-centered HR operational services across North and South America. This role plays a critical leadership role in transforming how HR administrative work is delivered across RES’ global footprint —shifting to a scalable, standardized, and digitally enabled operating model that enhances the experience for employees, managers, and HR partners.

As the organization transitions to a new HR operating model, the Manager serves as a key driver of operational excellence, leading process redesign, strengthening cross functional collaboration, and championing adoption of new workflows, systems, and technology. This role partners closely with HR Operations leadership, Talent Acquisition, HR Business Partners, Payroll, Accounting, IT, and HRIS to deliver consistent, reliable, and high-quality HR services across multiple countries and systems.

This role will be hybrid requiring a minimum of 3 days in office.

Requirements:   

• Lead and Develop the P&C Operations Team
  • Provide day-to-day management support to the regional People & Culture Administration team, 
  • Set expectations, coach team members, and build capabilities to support a modernized HR operating model across North and South America. 
  • Drive team performance by enhancing processes, removing barriers, and enabling efficient, employee centered service delivery. 
  • Manage relationships with external vendors to ensure consistent service delivery and timely issue resolution. 
  • Partner closely with Talent Acquisition, HR Business Partners, Payroll, Accounting, and HRIS to improve end to end employee lifecycle processes, including HR administration, onboarding and compensation. 
  • Ensure timely and accurate handling of employee and manager inquiries, including escalations requiring deeper expertise. 

• Lead Operational Excellence and Transformation 
  • Lead the transformation HR administrative services by standardizing workflows, strengthening operational rigor, and improving service quality – with a regional focus and a global mindset. 
  • Document processes and standardize workflows in alignment with the regional HR support model. 
  • Partner with cross functional stakeholders to drive adoption of new processes, tools, and operating model changes. 
  • Establish and embed operating metrics to drive service delivery across the region and inform a future global model. 
  • Analyze workflow data, feedback, and process pain points to identify improvement opportunities and influence operational decisions. 
  • Lead change management efforts by preparing the team and stakeholders for new ways of working and reinforcing a continuous improvement culture. 
  • Build for the future by enhancing enablement tools, expanding self service capabilities, and reducing manual administrative work through new systems and AI-drive solutions. 

• Drive HR Systems Optimization and Data Excellence  
  • Oversee daily administration and troubleshooting of HR systems, including ATS, onboarding platforms, and HRIS. 
  • Ensure accurate, complete, and compliant employee data across all regions, implementing strong data integrity and governance practices. 
  • Partner with HRIS and IT on system enhancements, configuration updates, testing cycles, and rollout of new technology. 
  • Provide escalated systems support and guide the team in educating people leaders and employees on effective use of HR tools. 

Competencies: 

• Leadership & People Development 
  • Ability to set clear expectations, coach teams, and elevate performance. 
  • Skilled in leading teams through change and creating a culture of continuous improvement. 

• Operational Excellence & Process Thinking 
  • Strong understanding of process design, workflow standardization, and operational best practices. 
  • Demonstrated ability to identify inefficiencies and lead structured problem solving. 
• Systems & Data Fluency 
  • Comfortable working with HRIS, ATS, and digital HR tools; ability to translate business needs into system requirements. 
  • Strong data orientation—able to interpret data trends, ensure data accuracy, and use insights to drive decisions. 
• Cross Functional Collaboration 
  • Ability to build strong partnerships with HRBPs, TA, Payroll, Accounting, IT, and other stakeholders. 
  • Skilled at influencing without authority and aligning diverse groups around process improvements. 
• Change Leadership & Communication 
  • Strong communication skills with the ability to explain complex changes in simple, actionable terms. 
  • Experience supporting or leading change management efforts across teams or functions. 
• Service Orientation 
  • Commitment to delivering a positive employee and manager experience. 
  • Proactive approach to identifying service gaps and improving support models. 
• Language & Cultural Competency  
  • Bilingual in English and Spanish given the role’s scope across North and South America and the need to support employees in multiple countries. 
  • Ability to communicate effectively across cultures and adapt communication for regional differences.  

Safety:

• Follows safety and security procedures and determines appropriate action.  Reports potentially unsafe conditions and uses materials and equipment properly.

Leadership:

• Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations.
• Manages multiple direct reports.
• Participates in hiring and selection process to fill positions on the team.
• Communicates regularly with direct reports on goals, accomplishments, and information on policies.
• Demonstrates leadership and expertise in eyes of client group.
• Employee Development:
  • Provides tasks and assignments that challenge and stretch employees’ responsibilities.
  • Conducts regular discussions with employee(s) on personal development. Comfortable with empowering others.
  • Conducts timely, effective performance reviews in accordance with RES guidelines. 

Qualifications:

• Bachelor’s degree in human resources or another relevant field is required.
• 3-5+ years of experience in HR operations, HR administration, shared services, or people operations is required. 
• 1-2+ years of people leadership experience managing HR or operational teams is required. 
• Bilingual English/Spanish is required.
• Experience leading process improvement or operational transformation initiatives is required. 
• Working knowledge of HRIS, ATS, and other HR technology platforms is required. 
• Experience working in multinational HR environments preferred. 
• Strong understanding of employee lifecycle processes and best practices across HR operations is required.
• Experience partnering with cross functional teams such as Payroll, IT, TA, Accounting, and HRBPs is required. 

Anticipated base salary range:  $102,000 - $128,000

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.

RES offers benefits that are effective first day of employment. These benefits include the following:

• Medical, Dental and Vision
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 4x pay Basic Life and Voluntary Life
• Short and Long Term Disability
• Accident, Hospital, and Critical Illness
• 401 (k) plan with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition Reimbursement and Green Car Reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement

Physical requirements and environment:

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required. 

Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required.

Frequently: Standing is required.

Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.

Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.

Occasionally exposed to noise and hazards in the work environment.

We maintain a drug-free workplace.  Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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