Build your Career with an Industry Leader

 

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

 

The Customer Service Team delivers MCC’s World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments.  This requires obtaining and utilizing an in depth knowledge of our customer’s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn’s business systems and exceptional communication skills.

 

Responsibilities: 

handling corporate clients, including international ones, within the scope defined by internal procedures (ongoing contact with the client, receiving orders, constant coordination with production during order fulfillment, etc.)

monitoring and analyzing inventory levels as well as sales and profitability of serviced clients

ensuring proper flow of information between the client and company departments (and vice versa)

managing deliveries to the client (deadlines and quantities)

implementing new client projects (in external cooperation with client marketing and planning and internal cooperation with the Technology and Graphic Departments)

 

Qualifications: 

minimum secondary education 

willingness to work and learn new skills 

practical knowledge of Excel (working with data) 

practical ability to use English (spoken and written) – at a level that allows for smooth communication 

ability to work in a team, communication skills, interpersonal skills

 

Good to have:

Knowledge in Radius would be beneficial

 

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.