Senior Account Manager

Digital Dubai, Dubai


Position at MRM

The Agency

MRM is a leading marketing agency. Through a strong foundation in strategy, data science, technology and creativity, MRM helps transform businesses by helping brands grow meaningful relationships with people.

The agency was named a “Best Workplaces for Innovators” by Fast Company, B2B Agency of the Year from the Association of National Advertisers (ANA), a four-years-and-counting run as Gartner “Leader” in Global Marketing Agencies Magic Quadrant from 2017-2020

MRM is part of the Interpublic Group (NYSE: IPG) and a top agency in the McCann Worldgroup network, with 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific.

The Role

  • Day-to-day contact and key relationship holder across one of our key global accounts.
  • A senior account lead managing projects and campaigns across all aspects of agency scope, predominately:
    • Strategy
    • Creative
    • Social
    • CRM
    • Data & Analytics
    • Digital
  • Work in close collaboration with the Strategy, Creative, Performance, CRM and Social team to deliver world class digital campaigns and solutions for our clients.
  • Work closely with client stakeholders and partner agencies to define business requirements and manage delivery of project and campaigns across platforms.
  • Liaise with all internal and external stakeholders working closely to ensure teams are briefed and campaigns are delivered on time and on budget.
  • Identify opportunities within the client’s business to integrate creative ideas with digital delivery.
  • Spot new business opportunities to grow the CRM business organically and beyond.
  • Drive digitally innovative strategic thinking across the account.
  • Regular travel required. 2-weeks a month to be spent in KSA.

The Proof

  • Experience understanding the CRM/digital landscape and tools.
  • Account management experience with multiple projects or clients simultaneously.
  • Sound understanding of digital agency working process as well as clients across a range of categories.
  • Thorough understanding of full project process across briefing through delivery ensuring jobs are managed well financially and are efficiently using resources to meet client needs.
  • Thorough understanding of campaign analysis and reporting as well as developing strategic thought leadership pieces based on results from campaigns.

The Person

  • Smart strategic thinking – able to clearly develop communication pieces to clients.
  • Confident and clear – able to deliver thinking to clients as well as team.
  • Repour and gravitas – able to build strong client relationships and help direct the account.
  • Ability to handle client expectations for tight deadlines
  • An exceptional eye for detail.
  • Ability to flawlessly manage multiple campaigns / projects with effective ease.
  • Strong interpersonal skills and be a team player working across a range of both agency and client teams (creative, tech, analytics).
  • Strong and confident presentation skills – able to present agency work to key stakeholders
  • A passion for communication and a keen learner
  • Accountable for his/her actions with a desire to grow with the organization.
  • Excellent organizational skills.
  • Focused on staying up to date with digital trends delivering insights back into the team and for clients.
  • Outstanding critical thinking and problem-solving skills.