Infrastructure Management Administrator

IT Enterprise Services Vaughan, Ontario


Location:

Vaughan, Ontario (Hybrid, In-Office 3 days/week)

Department:

Employment Type:

Information Technology

Full-Time

Reports to:

Senior Manager, Infrastructure Management & Service Desk Management

 

Who We Are

 

Mattamy Asset Management is an asset manager focused on building a diversified portfolio of investments across geographies, asset classes and the spectrum of risk and return. Mattamy Asset Management is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together comprise the largest privately held homebuilding platform in North America. Mattamy Asset Management is committed to achieving the best-possible long-term risk-adjusted returns for its clients and functioning as a socially responsible corporate citizen. 

 

What We Offer

 

Reporting to the Senior Manager, Infrastructure Management & Service Desk Management, the role of the Infrastructure Management Administrator is to deliver vital support services to the infrastructure operating environment.  This position manages all support aspects of the IT infrastructure environment ensuring high levels of availability and security for supported business applications. This position also participates in the planning and implementation of policies and procedures to ensure systems provisioning and maintenance that is consistent with company goals and industry-best practices.

 

The Infrastructure Management Administrator ensures the development, quality assurance, and production environments run smoothly and have the necessary capacity to meet future demand. As a growing enterprise, the security landscape is rapidly evolving and as such, the Infrastructure Management Administrator will proactively investigate, develop, and maintain enterprise-wide information security.

 

Responsibilities

 

  • Support enterprise / platform services (e.g., email, active directory, print management, security services, virtual private networks, JDE, etc.)
  • Manage the support activities of the infrastructure environment:
    • Cloud and on-Prem infrastructure
    • Networks (Data and Telecommunications)
    • Business Applications
  • Review and analyze existing infrastructure for both effectiveness and efficiency, as well as develop strategies for improving or leveraging these systems
  • Practice proper change management procedures for any changes to the operating environment.
  • Oversee end to end Network performance and maintain and ensure the problems related to network quality, service degradation and capacity shortage are properly resolved
  • Manage network firewalls, switches, and wireless network.
  • Manage third-party vendors providing outsourced services and solutions (e.g., email, network circuits, facilities management, security services, etc.)
  • Support the Service Desk with day-to-day end-user assistance, incident troubleshooting and resolution
  • Establish and maintain regular written and in-person communications with the Senior Manager, Infrastructure Management & Service Desk Management, to identify, assess and communicate operational risks
  • Assist with the development, updates, and distribution of Controls documentation
  • Support with after-hour emergencies when required

 

What You Bring

 

Need to Have

  • College diploma or university degree in business or information systems required
  • Minimum 5 years’ experience in a customer service facing technical support role
  • Exceptional working knowledge of Windows operating systems, networks, databases and network security concepts.
  • Experience with the following technologies:
    • Windows Server 2012/2016/2019
    • VMware vSphere
    • Microsoft Cloud including Office 365/Azure
    • Microsoft SQL server
    • Linux
    • Microsoft Active Directory and Azure Active Directory
    • MS SCCM and Intune experience including conditional access policies, image management and software deployment
    • Administration of Network Monitoring products example SolarWinds, Sentinel.
    • Configuring and managing firewalls and switches, including setup of VLANs, NAT rules, VPN tunnels
    • PowerShell scripting.
  • Strong analytical skills and troubleshooting methods, including strong technical knowledge of personal computers and network systems.
  • Experience in facilitating change, including collaboration with management stakeholders.
  • Familiarity with and demonstrated understanding of enterprise's business and technical architecture.
  • A self-starter able to work independently but comfortable working in a team environment.
  • Ability to communicate verbal and written information in a clear, friendly, detailed informative manner and superior phone skills
  • Must have a current and valid driver’s license and vehicle.

Nice to Have

  • ITIL Foundations Certification
  • Fortinet or Next Gen Unified Threat Management experience
  • Microsoft Certification (MCSA, 2012/2016.)
  • Microsoft Certified: Azure Administrator or Solutions Architect
  • MSP experience
  • MS Azure design build and implementation experience

Health & Safety
 

We are doing our part to safeguard your health and taking extra steps to reduce the spread of COVID-19. All work sites and premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

 

Vaccination is the single best protection against COVID-19 for us as individuals and our communities and is vital to maintaining our commitment to health and safety. The successful applicant will be required, as a condition of employment with Mattamy, to provide Mattamy with proof that they have received the full series of a COVID-19 vaccine (or combination of vaccines) authorized by Health Canada, subject to accommodations required under applicable human rights legislation.

 

Why Mattamy

 

When you’re part of the Mattamy family, your day to day work has an incredible impact. What we do takes teamwork, and everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy. Based on the culture we pride ourselves on, we’ve been recognized with external awards as well. Some of our most recent recognition includes:

 

Canada’s Best Managed Companies (2020)

Canada’s Top 100 Employers (2020 & 2019)

Greater Toronto’s Top Employers (2021, 2020 & 2019)

Canada’s Most Admired Corporate Cultures (2017)

 

At Mattamy, we’re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. We offer a workplace that allows our employees to experience exciting possibilities in their career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package.

 

We have big plans for our business and our team. Be part of our ambitious future!

 

Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us and we will work with you to meet your needs.

 

Qualified applicants will be contacted directly by the Talent Acquisition team.