Trolley Operator

Trolley Operations Memphis, Tennessee


FLSA:                            Non-Exempt  (Bargaining Unit)             
JOB TITLE:                   Trolley Operator                          
DEPARTMENT:             Trolley Operations
RESPONSIBLE TO:      Manager of Trolley Operations  
PAY RATE:                     $20.21 per hour 
Position Closing Date: Until Filled

 In order to be considered for this position, applicants must be at least 21 years old and have a Class D Driver’s License.  

Upon successful completion of training, Trolley Operator candidates will obtain a CDL (“Commercial Driver's License”) with "P" endorsement.


  1. The primary responsibility of this position is to ensure the safety of all passengers and road users.
  2. Operate trolley/bus in a safe, courteous, and reliable manner on a designated route within a defined time schedule. Direct and assist passenger loading and unloading in a safe and orderly fashion.  Provide assistance to passengers as required including operating platform wheelchair lifts. Make public address announcements in accordance with the American with Disabilities Act (ADA) regulations.
  3. Act as the first point of contact to ensure the delivery of quality customer service, which includes advising passengers in an appropriate and courteous manner of rules and regulations.
  4. Operate and communicate via a two-way radio system as regulated by the FCC.  Notify Central Dispatch of deviations, overload, accidents, or passenger incidents.  Notify Central Dispatch of passengers' medical or behavioral problems and vehicle mechanical or electrical trouble. 
  5. Must be able to communicate verbally and in writing. Required to repair written reports in case of an accident or incident and submit verbal and written reports on accidents or incidents as required. 
  6. Conduct and document a thorough pretrip inspection of the vehicle prior to operation on a daily basis. Check and monitor all conditions of the vehicle while driving including, but not limited to, lights, mirrors, door, fare box, brake pressure, heater, and/or air conditioner, and report any mechanical problems immediately. Safely and efficiently use all equipment on the trolley or bus including wheelchair lifts, radio, PA system, navigation devices and emergency equipment.
  7. Must comply with all state and local laws pertaining to the operation of the vehicle. 
  8. Must have the ability to remain calm in emergency situations, communicate detour, accident and incident information to radio dispatch, and respond to instructions given. 
  9. Responsible for the collection of appropriate fares.  Distribute and collect tickets and coupons.  Operate on-board fare box.  Provide local area information to passengers as requested.
  10. Assume additional responsibilities as required.



Education:  High school diploma or GED. 


  1. Must possess a valid driver's license with a minimum Class B with ("P" endorsement) Commercial Driver's License, and have had no suspensions or revocations during the last five years.
  2. Must be able to read, write legibly, and speak English.
  3. Must be able to perform basic math.
  4. Must be able to write legibly in the preparation of trouble cards, accident reports, etc. 
  5. Must possess basic knowledge of MATA transfer locations and other MATA services, routes and fare structures.
  6. Ability to communicate effectively with the public.
  7. Must be able to serve the needs of the disabled and the elderly.
  8.  Must be able to comprehend written and oral directions, bulletins, routes, fares, etc. 


  1. As extensive driving is required in the course of a normal workday, the applicant must be able to sit for long periods of time.
  2. Applicant must be able to withstand exposure to weather conditions, dust, engine fumes and extreme noise levels.
  3. Applicant must be able to lift or push 15 lbs., and perform overhead lifting.
  4. Applicant must be able to perform hand-over-hand methods of steering vehicles and be able to grip a steering wheel. 
  5. Applicant must be able to hear telephones and spoken directions and to perform essential visual functions for satisfactory job performance. 
  6. In the normal course of the day, may be required to push or pull passengers in wheelchairs.

The above description is intended to describe the general content and identify the essential functions and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties or responsibilities.






Effective through December 31, 2022, a $3000 hiring bonus is being offered for CDL, “P” endorsed fixed route, and trolley operators as well for mechanics. Also effective through December 31, 2022, for those hired for our full inhouse CDL with a “P” endorsement training program and for those with a CDL hired for the “P” endorsement only training program, we are offering a $2000 retention bonus. Additionally, effective through December 31, 2022, for those hired in our paratransit (MATAplus) division with an “F” endorsed license, we are offering a $1000 hiring bonus. Previously employed fixed route or trolley operator applicants or mechanic applicants who are interested in reapplying for employment should check with your recruiter for bonus eligibility requirements and restrictions.