Description

Job Title:       Event Retail Sales Associate

Department:  Merchandising

Reports To:   T-Mobile Park Team Store Manager / Manager, Souvenirs

Status:           Seasonal, Non-exempt

What an exciting time for Mariner Baseball! We are coming off of an awesome 2023 season and looking forward to 2023 for when The All-Star Game to returns to Seattle for the third time! Come join our team as an Event Staff at the Seattle Mariners to work alongside some of the best in baseball! 

We are looking for candidates with exceptional customer service skills to join our team at T-Mobile Park as we embark on one of our best seasons ever! We look forward to working with you at the best ballpark in all of Major League Baseball!

Primary Objective:  Contribute to revenue and sales goals by proactively assisting guests, providing courteous and friendly service to all guests while maintaining a clean and organized work environment. 

Essential Functions:

• Adhere to the Mariners Selling System with all guest interactions.
• Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
• Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
• Complete guest checkout transactions on store’s POS/computer system and balance register at the end of shift.
• Maintain a clean and organized store environment. Actively organize, size, and straighten displays throughout shift.
• Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
• Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
• Use provided tools such as step stools and portable display racks to set up and display or arrange merchandised for sales promotions as assigned.
• Complete all tasks and assigned duties.
• Fill out all forms neatly and accurately.
• Attend all mandatory Team Member meetings and trainings.
• Will perform other duties as assigned.

 Education and Experience:

• High school diploma or GED required.  Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• A minimum of six (6) months of previous retail guest service experience preferred.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Ability to compute basic math (addition, subtraction) to ensure proper change is given to guests.
• Knowledge of or ability to learn Point-of-Sale computer systems.
• Must be able to work fluently in English; bi-lingual skills preferred.
• Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests.  Is diplomatic, tactful and professional in all forms of communication.
• Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals.  Effective in working with others to cooperatively solve problems.  Workplace behavior is consistently respectful of others.
• Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
• Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
• Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors.  Is careful, alert and accurate, paying attention to details of the job.

·       Makes decisions and takes actions that contribute to exceptional experiences for guests.

• Must be able to work as part of a team in a fast-paced environment.
• Ability to compute basic math (addition, subtraction) to ensure proper change is given to guests.
• Knowledge of or ability to learn Point-of-Sale computer systems.
• Strong verbal communication skills; speaks to guests and other team members clearly and respectfully.
• Must be dependable and reliable to report to work on-time when scheduled and work in assigned section independently.

Physical Activities and Working Conditions:

• Must be able to work games and assigned events including days, evenings, nights, weekends, and holidays.
• Must be able to move up to 20 lbs. frequently and up to 50 lbs. occasionally.
• Frequent to constant walking and standing on concrete or carpeted floor.
• Must be able to climb ladders and stairs
• Must have functional manual dexterity to operate computer system.

The Mariners are committed to providing competitive pay, perks and benefits packages for our valued Team Members.

The anticipated pay for this seasonal role is $21.50 per hour. The Mariners also provide a robust and unique offering of perks and benefits including paid public transportation, concession and merchandise discounts, special access to baseball games and other public events, and a number of exclusive employee incentives.

 All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.

 This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.