The Seattle Mariners Baseball Club Careers

JOB DESCRIPTION

Job Title:    Incident Response Team

Department: Event Security

Reports To: Manager, Event Security

Status:Seasonal, Nonexempt

Primary Objective: Provide a safe environment for guests, participants and employees, while contributing to guests’ exceptional experience by diligently, respectfully, and efficiently responding to Code of Conduct, guest behavior, medical or alcohol-related situations.

Essential Functions:

• Must be available to work baseball and non-baseball events throughout the year, including evenings, weekends, and holidays.

• Enforces all T-Mobile Park Security Department policies and procedures in a proactive and professional manner. 
• De-escalate situations and address concerns promptly and courteously.
• Resolves concerns, provide information and directions to guests, clients, vendors, staff and visitors in a prompt and courteous way.
• Elevates questions and concerns to supervisor promptly.
• Assists with emergencies, including but not limited to injuries, alarms, altercations and evacuations.
• Serves as initial responder to incidents and concerns collecting information and controlling area as necessary.
• Ensures that staff and event credentials are worn and visible at all times.
• Performs access control functions, ensuring only proper credentials are allowed to access restricted areas
• Identifies and reports hazards and safety concerns. 
• Completed incident reports as required.
• Stand and/or walk in assigned area to observe guest behavior and provide a supportive presence to assist guests in understanding and complying with the Code of Conduct.
• Stand, walk at a moderate or fast pace, move up and down stairs, and occasionally run in order to complete job assignments or respond to an incident.
• Repeatedly scan assigned areas for signs of disruptions, Code of Conduct and alcohol related issues.
• Interact with guests to assess the situation and respond according to appropriate procedures.
• Respond to requests for assistance from other employees who have identified possible Code of Conduct or alcohol-related issues.
• Monitors crowds, ensuring proactive crowd management and line control methods are being utilized. 
• Collaborate with law enforcement and emergency medical services to ensure safety. 
• Performs identification checks as necessary.
• Ensures that all T-Mobile Park alcohol policies are enforced, reported and tracked effectively.
• Perform crowd management and line control functions to assist with the ingress and egress of guests to and from the ballpark.
• Promptly and effectively communicate safety and security concerns using two-way radio or other provided communication tools.  Must also be able to hear and comprehend two-way radio communication to monitor or address security concerns in assigned area.
• Complete Techniques for Effective Alcohol Management (TEAM) training and all other mandatory Team Member meetings and training.
• Performs all other security duties as assigned.

Education and Experience:

• High school diploma or GED preferred. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• Completion of Techniques for Effective Alcohol Management (TEAM) training required.
• Washington State Mandatory Alcohol Server Training (MAST) certification preferred.
• Must be 21 years of age or older.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.

Physical Activities and Working Conditions:

• Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
• Must be able to work afternoon, evening and night games or events, prior to opening of facility to the public and/or through closing of the facility.
• Must stand and/or walk on concrete surfaces including stairs at a moderate or fast pace for duration of a baseball game or event.  Must be able to run if needed.
• Must have functional near and far vision.
• Must be able to use communication tools such as two-way radios.
• Must be able to use electronic scanning devices such as magnetometers, handheld metal detection wands and handheld credential scanners.

 The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members.  

The anticipated starting pay for this seasonal role is $24.50 per hour.   

All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.  

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act