iTech AG Careers

Description

• Responsible for client technical deliverables including client design documents. 
• Assist with proposal solutioning under the direction of Capture Managers.  
• Enforce systems design and architectural standards, maintain best practices, and drive the core principles throughout the systems delivery lifecycle.  
• Provide input to Statements of Work (SOWs) and assist in presenting proposals to existing and potential clients.  
• Work with Customer Managers, Architects, Subject Matter Experts, Solution Designers, and senior levels stakeholders.  
• Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing, transformative solutions.  
• Provide input to the design of ServiceNow-based industry vertical solutions as a recognized Architect leader.  
• Support implementation programs for complex enterprise-scale solutions.  
• Maintain ServiceNow certifications with the latest delta exams.  
• Achieve additional certifications as dictated by changing business needs.  
• Establish as a technical liaison working to drive comprehensive solutions across the entire portfolio of stakeholders.  
• Assist in gathering and reviewing client’s business objectives and provides the appropriate technical design, addressing both their short-term tactical needs and their long-term strategic needs.  
• Review business requirement documents and/or user stories and provide technical solutions to align with those requirements. 
• Provide technical design details in user stories that are complete, easy for developers to understand, and ready for development.  
• Provide guidance, leadership, and technical oversight to technical resources to ensure best practice development on engagements.  
• Provide input to the Release Planning sessions and Knowledge Transfer sessions. Coordinates with QA resources to ensure test cases are properly written/executed from a technical perspective. 
• Provide hands-on development, when necessary.  
• Accountable for all technology-related client-facing and internal deliverables. 
• Perform other duties as assigned. 

• Must have expertise in JavaScript.
• Minimum of 3 years of experience with common web technologies and networking (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)  
• 2+ years’ experience with ServiceNow Flow Designer. 
• 2+ years’ experience with web services and scripted REST API development. 
• Excellent communication skills and be able to provide and receive constructive feedback always remaining positive and focused on the goal.
• Ability to decompose complex topics and experiences to explain them using whiteboards
• Proven work experience running workshops, building out strategic roadmaps, and being able to defend architectural and technical deliverables.  
• Experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation. 
• Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences. 
• Experience in ServiceNow – CSM. 

• Experience with the following ServiceNow modules:
  • HRM
  • Employee Center Pro
• Understanding of the key technologies relevant to the ServiceNow integration solutions including SSL, LDAP, JDBC, ODBC, SOAP, SCP, FTPS, and JSON  
• Expert-level working or developing experience with JavaScript. HTML5, Jelly, jQuery, and AngularJS a plus Directory service integration experiences (Active Directory, LDAP, etc.) and Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0).  
• Experience developing and implementing systems using Agile/Scrum methodology
• Strong communication and customer relationship skills at the executive level, and ability to adjust for the audience appropriately.  
• Advanced knowledge of Microsoft Office products.  
• Advanced knowledge of business process mapping techniques using tools like Visio.  

• Bachelor’s degree in computer science, Management, Information Systems or related discipline or equivalent combination of education and experience.  
• ServiceNow CSA and CAD Certification is required. 

• Ability to obtain and maintain a Public Trust.
• Pursuant to a government contract, U.S. Citizenship is required.