iTech AG Careers

Description

• Implement and configure the ServiceNow SPM/ITBM module to meet project requirements.
• Collaborate with program leads, managers, and PMO support staff to ensure smooth transition and integration.
• Develop dashboards and reports to enhance visibility and tracking.
• Ensure end-to-end visibility of all projects within the tool.
• Design and develop solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices.
• Customize ServiceNow applications using workflows, forms, business rules, UI pages, UI scripts, and other customization techniques.
• Integrate ServiceNow with other systems using web services, MID Server, email, and other relevant technologies.
• Ensure adherence to platform governance processes, including code reviews, documentation, and compliance with ServiceNow upgrade cycles.
• Collaborate with stakeholders to understand requirements and translate them into scalable, efficient, and maintainable solutions on the ServiceNow platform.
• Create and maintain technical documentation, including system design documents, architecture diagrams, and configuration guides.
• Implement SPM for IT Transformation Portfolio, replacing Oracle Primavera Portfolio Management (ProSight).
• Support IT Operations and Maintenance (O&M) Portfolio by providing a standardized, holistic view of all project work.
• Establish a centralized demand intake and management process for Enterprise Demand Management.
• Standardize reporting for legislative implementation, reducing manual reporting efforts and increasing transparency.
• Excellent oral and Written communication is required.
• Perform other duties as assigned.

• Minimum of 3+ years of SN SPM Module experience.
• Minimum of 5+ years of SN Platform experience.
• Strong understanding of project portfolio management.
• Minimum of 3+ years of experience with ServiceNow development.
• Proficiency in JavaScript, Glide scripting, React, and other ServiceNow scripting languages, with at least 3 years of hands-on experience.
• 1-3 years of experience with web technologies such as HTML, CSS, and AJAX.
• 1-3 years of experience working in Agile development environments, including participation in sprints and scrum meetings.
• Understanding of database concepts, including SQL and relational database management systems, with 2-3 years of experience.
• 1-3 years of experience with designing and customizing the user interface in ServiceNow.
• 1-3 years of experience with the full software development lifecycle, including requirements gathering, development, testing, and deployment.
• Strong analytical and problem-solving skills to identify and resolve issues effectively.
• Excellent verbal and written communication skills to interact with stakeholders, team members, and users.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams, including developers, administrators, and project managers.

• Specific experience with the ServiceNow SPM module.
• Prior experience with the ITBM module and the ability to quickly adapt to SPM.
• Experience in IT transformation processes and project tracking.
• Familiarity with demand management and legislative processes.

• Bachelor’s degree in Computer Science, Information Systems, or related field or Minimum of 3+ years of experience with ServiceNow development.
• ServiceNow Certified Application Developer (CAD).
• CIS-SPM is preferred but not required.

• Must be able to gain and attain Minimum Background Investigation (IRS Preferred).
• Pursuant to a government contract, U.S. Citizenship is required.