ServiceNow Developer SPM
Description
OVERVIEW
iTech AG is a dynamic and growing firm that delivers innovative solutions and exceptional service.
We are looking for an exceptional individual with experience in the Strategic Portfolio Management (SPM) module, formerly the IT Business Management (ITBM) module. The ideal candidate will possess a robust background in ServiceNow development, with a strong preference for those with hands-on SPM experience. However, if you have solid ITBM expertise and can quickly adapt to SPM, we want to hear from you!
RESPONSIBILITIES
- Implement and configure the ServiceNow SPM/ITBM module to meet project requirements.
- Collaborate with program leads, managers, and PMO support staff to ensure smooth transition and integration.
- Develop dashboards and reports to enhance visibility and tracking.
- Ensure end-to-end visibility of all projects within the tool.
- Design and develop solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices.
- Customize ServiceNow applications using workflows, forms, business rules, UI pages, UI scripts, and other customization techniques.
- Integrate ServiceNow with other systems using web services, MID Server, email, and other relevant technologies.
- Provide technical leadership and guidance to junior developers and teams, helping them solve complex technical issues and improve their skills.
- Ensure adherence to platform governance processes, including code reviews, documentation, and compliance with ServiceNow upgrade cycles.
- Collaborate with stakeholders to understand requirements and translate them into scalable, efficient, and maintainable solutions on the ServiceNow platform.
- Create and maintain technical documentation, including system design documents, architecture diagrams, and configuration guides.
- Implement SPM for IT Transformation Portfolio, replacing Oracle Primavera Portfolio Management (ProSight).
- Support IT Operations and Maintenance (O&M) Portfolio by providing a standardized, holistic view of all project work.
- Establish a centralized demand intake and management process for Enterprise Demand Management.
- Standardize reporting for legislative implementation, reducing manual reporting efforts and increasing transparency.
- Perform other duties as assigned
QUALIFICATIONS
- Strong understanding of project portfolio management.
- Minimum of 5 years of experience with ServiceNow development.
- Proficiency in JavaScript, Glide scripting, React, and other ServiceNow scripting languages, with at least 3 years of hands-on experience.
- 2-3 years of experience with web technologies such as HTML, CSS, and AJAX.
- 2-3 years of experience working in Agile development environments, including participation in sprints and scrum meetings.
- Understanding of database concepts, including SQL and relational database management systems, with 2-3 years of experience.
- 2-3 years of experience with designing and customizing the user interface in ServiceNow.
- 3-5 years of experience with the full software development lifecycle, including requirements gathering, development, testing, and deployment.
- Strong analytical and problem-solving skills to identify and resolve issues effectively.
- Excellent verbal and written communication skills to interact with stakeholders, team members, and users.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work collaboratively with cross-functional teams, including developers, administrators, and project managers.
PREFERRED QUALIFICATIONS:
- Specific experience with the ServiceNow SPM module.
- Prior experience with the ITBM module and the ability to quickly adapt to SPM.
- Experience in IT transformation processes and project tracking.
- Familiarity with demand management and legislative processes.
EDUCATION & CERTIFICATIONS
- Bachelor’s degree in Computer Science, Information Systems, or related field or Minimum of 5 years of experience with ServiceNow development.
- ServiceNow Certified Application Developer.
CLEARANCE
- Must be able to obtain and maintain a Public Trust
- Pursuant to a government contract, U.S. Citizenship is required.
Equal Opportunity Employer, including disability and veterans