ServiceNow CMDB Architect
Description
OVERVIEW
iTech AG is seeking a robust ServiceNow CMDB design and implementation expert to perform ServiceNow CMDB assessment for federal customers. The ServiceNow CMDB Architect is considered a domain expert in ServiceNow CMDB design and implementation with CSDM hands-on experience. The ideal candidate has a strong understanding of ServiceNow platform best practices and a high level of experience with IT Asset Management (HAM and SAM).
RESPONSIBILITIES
- Manage ServiceNow Discovery/ETL jobs, application service models, define and monitor CI data health reports dashboards
- Build CMDB data integrations and automated orchestration workflows
- Work with application and data owners toward data standardization and standard data model
- Maintain and ensure adherence to CMDB technical design standards
- Communicate effectively with business stakeholders and technical team members
- Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process and data requirements
- Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures
- Own responsibility for client technical deliverables including client design documents
- Enforce systems design and architectural standards, maintain best practices, and drive the core principles throughout the systems delivery lifecycle
- Work with customer managers, architects, subject matter experts, solution designers, and senior levels stakeholders
- Collaborate with a larger group of business SMEs, solution, and technical architects to elevate technical direction for the delivery of high-performing, transformative solutions
- Maintain ServiceNow certifications with the latest delta exams
- Achieve additional certifications as dictated by changing business needs
- Establish self as a technical liaison working to drive comprehensive solutions across the entire portfolio of stakeholders
- Other duties as assigned
QUALIFICATIONS
- 5+ years of experience in Information Technology
- 4+ years working with designing/developing technical solutions for ServiceNow CMDB
- Proven expertise in ServiceNow implementations, acting as a Solution Architect
- 3-5 years of related experience in developing ServiceNow, programming JavaScript, IT service management, or other related technologies
- Experience with core ServiceNow applications and related modules, including REST APIs and integrations
- Experience in Agile SCRUM methodology and delivery
- Prior experience as a Web Developer and familiarity with scripting languages including JavaScript, JQuery, HTML, and CSS
- Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification
- Ability to work in a team environment, prioritizing deliverables in changing landscape
- Expert knowledge of JavaScript
- Excellent communication skills and the ability to provide and receive constructive feedback, always remaining positive and focused on the goal
- Ability to decompose complex topics and experiences to explain them using whiteboards.
- Experience running workshops, building out strategic roadmaps, and being able to defend architectural and technical deliverables
- Experience working with customers to understand requirements and implementing information technology solutions/initiatives/service automation
- Excellent oral and written communication skills to readily translate complex technical information to non-technical audiences
EDUCATION AND CERTIFICATION
- Bachelor’s degree in computer science, Management, Information Systems or related discipline or equivalent combination of education.
- ServiceNow certifications - System Administrator - CSA
PREFERRED QUALIFICATIONS
- Experience with other ServiceNow modules:
- GRC
- HRM
- Employee Center Pro
CLEARANCE
- Active Public Trust or the ability to obtain a Public Trust
- Pursuant to a government contract, US citizenship is required
Equal Opportunity Employment, including disability and veteran.