Network - Business Analyst
Description
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.
Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
Role Description:We are seeking an experienced Business Analyst 5 to join our team in Lansing, MI. The ideal candidate will be skilled in gathering business and technical requirements and consulting with Subject Matter Experts (SMEs) to complete projects across a variety of telecommunication services including WAN, WLAN, MLAN, Security, Telephony, and Video. This role involves managing multiple projects in a complex enterprise network environment.
You’ll be responsible for (Responsibilities):
- Facilitate client meetings to gather IT solution requirements and determine integration processes.
- Collect, process, and present business and technical requirements.
- Lead review sessions to discuss project progress with stakeholders.
- Maintain excellent customer service and clear communication with clients and team members.
- Work across various network platforms including WAN, MLAN, WLAN, and Voice.
- Disseminate information efficiently across technical teams and management.
- Operate effectively in a large enterprise network setting.
- Education: Bachelor’s degree required.
- Professional Experience:
- 5+ years in customer-facing roles.
- 3-5 years in a telecommunications environment and large enterprise setting.
- Experience working with multiple network platforms and services.Technical Proficiency:
- Proficient with Microsoft Project and Excel (3-5 years required).
- Experience with Remedy/Helix (3-5 years required).
- Familiarity with Clarity (1-3 years preferred) and DevOps (2-3 years preferred).
- Soft Skills:
- Strong organizational and prioritization skills.
- Excellent communication and interpersonal skills.
- Ability to collaborate with multiple agencies, vendors, or departments in an enterprise environment.
You’ll have (Qualification & Experience):
- Bachelor's Degree in related field is required.
Don’t worry if you don’t check all the boxes; we’d still love to hear from you.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.
Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.
As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Paid Parental Leave
- FSA Dependent & Limited Purpose care
- Learning & Development