Scrum Master

Information Technology Santa Clara, CA


Infostretch is a digital-native professional services firm. By combining our in-depth experience with niche digital technologies, ready-made tools, frameworks, technologies, and partnerships, we help enterprises get digital right, the first time. Backed by leading private equity firms Goldman Sachs and Everstone Group, the company is trusted by leading Fortune 100 companies as well as emerging innovators to deliver solutions that work seamlessly across channels, leverage predictive analytics to optimize the software lifecycle, and support continuous innovation.

The Company has been Certified as Great Place to Work for consecutive years, thanks to it’s employee friendly culture and this has enabled consistent double digit growth.

Infostretch is seeking a Scrum Master with a minimum of 8+ years of experience based in Santa Clara, CA location.

Please note that to start the role it will be remote for 3 - 6 months but once this Covid19 is behind us - it will be an in-house role.

The Scrum Master will work with one or more scrum teams, drive day-to-day execution, quality and timely delivery from the teams. Responsible to perform the Scrum Master functions including, supporting the team in their understanding of Agile, facilitate Scrum ceremonies, create Agile artifacts; track cross functional dependencies; remove impediments and shield them from external distractions; delivering software solutions, including CRM and related Sales technologies. Experience with Microsoft Power Platform / Dynamics 365, Salesforce, Outreach, Introhive is a plus

This role is also a personal coach for team members and an innovator who constantly seeks continuous improvement and builds high performing teams.

Must Have Requirements/Skills Sets

  • Fulfills the functions of an Agile Scrum Master; runs the software development planning and delivery process
  • Building high-performing Agile teams
  • Providing servant leadership and building multiple high-performing Agile teams
  • Look for ways to strengthen teams understanding of Agile / Scrum concepts and principles
  • Ensure Scrum practices are used and improved within and across teams
  • Bring transparency to Business and IT organization about development and grow trust
  • Foster a continuous learning environment helping teams to inspect & adapt
  • Leverages Jira and Confluence to elicit and define business and technical requirements, track requirements, prioritize features, curate content, sequence deliverables into sprints, and report progress
  • Leads Increment and sprint planning sessions and documents resulting story boards
  • Facilitates the daily scrum meeting and supports delivery teams (pods) in execution of scrum methodology
  • Responsible for maintenance and tracking of sprint backlog and prioritization
  • Documents and leads remediation / removal of blockers during sprints
  • Collaborates with the Agile coach to maintain accountability and compliance with the defined Agile delivery methodology
  • Ensures that teams actions are aligned with Epics, Features and Stories
  • Act as the first point of escalation for the team
  • Responsible to Monitor, Measure, & Report Progress of the team including burndown charts, team velocity
  • Ensure good relationship between the team and product owner as well as others outside the team
  • Builds and coaches high performing teams; Looks for ways to strengthen the team’s understanding of Agile / Scrum concepts and principles; Fosters a continuous learning environment helping teams to inspect & adapt
  • Experienced in assessing team performance and driving necessary actions to improve
  • Good problem-solving, organizational and analytical skills, with the ability to coach and mentor all roles on a scrum team
  • Inspire people to deliver key results, demonstrate the passion for the business
  • Adapt current methods and procedures to create possible alternative solutions to moderately complex problems
  • Use considerable judgment to determine solution and seeks guidance on complex problems
Skills & Competencies
  • Strong communications and interpersonal skills;
  • demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, and influence stakeholders
  • Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs
  • Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB’s business
  • Active listening, persuasiveness to gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.
  • Good at building relationships and navigating through organizations.
  • Able to develop and foster collaborative teamwork and facilitate team dynamics
  • Assertive: Experience with working teams in adhering to Agile/Scrum concepts and principles and knowing when teams are not ready; must be able to be a voice of reason
  • Attitude of empowerment: Must be able to guide team(s) to self-organization
  • Attitude of transparency: Must desire to bring disclosure and transparency to both business and IT and build trust amongst partners
  • Collaborative: Ability to partner with others to achieve goals at various levels throughout the organization and lead others to do so by example
  • Communicative and social: Must be able to communicate well with all levels of the organization from Scrum team members to release train leadership
  • Conflict resolution: Must be able to facilitate discussion at the team level and facilitate alternatives or different approaches
Education Qualifications & Experience
  • Bachelor’s Degree
  • 7+ yrs of experience serving as Agile Scrum Master in planning and delivering software solutions, including CRM and related Sales technologies
  • Experience with Microsoft Power Platform / Dynamics 365, Salesforce, Outreach, Introhive is a plus
  • Familiar with various software development methodologies (e.g., agile, waterfall) and Application Lifecycle Management (ALM), incl. processes, roles and responsibilities, entry and exit criteria, and key deliverables for each stage
  • Experience organizing and executing team training, mentoring
  • Knowledge of procedures used to demonstrate the ROI of the solution
  • Ability to work creatively and analytically in a problem-solving environment
  • Ability to understand business and technology concepts quickly and able to facilitate those conversations
  • Experience with distributed Agile teams
  • Scrum of Scrums / Scaled Agile