College of the Holy Cross Careers

Description

• Represent the Alumni Relations Office in verbal and written communications with external audiences.   Respond knowledgeably about Advancement division and direct inquiries appropriately.  Liaise with campus departments (e.g. Dining Services, Facilities, ITS, Conference Services and Graphic Arts) to support programs.  Facilitate information requests from Academic departments.
• Oversee Reunion registration program for 2500+ guests. Hire, train and supervise student Reunion registration team. Develop, document, and manage Reunion processes, ensuring that staff and other resources are efficiently utilized.  Manage work-flow and troubleshoot online registration and credit card payment and refund program. Liaise with ITS and software vendor regarding registration program issues.
• Manage high volume schedule of email communications for Alumni Relations.  Manage content and creation of alumni benefits electronic newsletter.  Compose text and design emails using email marketing tool.  Use judgment to schedule emails in coordination with Advancement Communications calendar.   Create online event and registration pages for alumni events.  Collaborate with and train colleagues on use of online engagement tools. Resolve all technical issues (administrative or user side) with online engagement tools. Assess effectiveness and make recommendations to the Senior Director for changes. Serve as Alumni Relations' liaison for technical support to vendor. Attend training and support sessions for the product.
• Manage office and individual staff procurement cards as well as vendor reimbursements.   Produce condolence letters on a scheduled basis.  Process and deposit all cash receipts for programs. Maintain attendance list of alumni/guests and ensure appropriate coding in database.  Produce alumni profiles of event attendees. Create event nametags. Ensure accurate and timely update for online events calendar. Respond to alumni travel inquiries, process and coordinate registrations and maintain a list of alumni travelers.  Develop office procedures and update regularly. Prepare and maintain all Alumni Association meeting, committee and organizational documents, notices and records.  Manage logistical and dining services needs for Association meetings and events. Staff registration table at events.

• Bachelor's degree preferred
• Incumbents must have a minimum of two years of related experience
• Must be highly organized, detail oriented, and have the ability to work competently and efficiently in a multi-task environment with the ability to prioritize responsibilities.
• Must be focused, motivated to learn, and flexible to change.
• Must have excellent written communication and interpersonal skills including phone manner and personal presentation. Initiative, good judgment and sensitivity to confidential information required.
• Must possess an aptitude for and commitment to learning new systems and applications.
• Expertise in the functional use of Excel, Word, Google Docs & Forms.
• Strong sense of the mission of the College

• iModules (Anthology)
• Ellucian Advance
• Jasper
• Drupal
• ChromeRiver