Organizational Effectiveness Lead

Job ID 521

Program / Project Management Remote, United States Little Rock, Arkansas


Heifer International is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


This position works in support of leadership and with full integration across the organization to build and execute frameworks and mechanisms for planning, monitoring, and reporting of Heifer’s organizational performance.

This position reports to the Director of Strategy and Organizational Effectiveness.


Results-driven; effective communicator; excellent interpersonal skills; ability to work with a diverse group of stakeholders to ensure accountability; ability to instill trust; fosters human-centered approaches and provides excellent customer focus and service; strong collaborator.  

Responsibilities & Deliverables

A. Strategy Management (35%)
  • Develop the planning and reporting infrastructure to support Heifer’s Organizational Performance Framework.
  • Construct necessary planning and reporting mechanisms and templates that support the alignment of teams with organizational priorities and strategies.
  • Establish and maintain key business relationships with key stakeholders in Mission Effectiveness, Programs, Finance and Administration, and Resource Development Operations.
  • Facilitate processes and staff work to support Heifer’s annual management cycle, including annual planning, resource allocation and budgeting, routine reporting, and learning and adaptation.
B. Analysis and Reporting (25%)
  • Develop and maintain routine structures, processes, and cadence for reporting and analysis.
  • Undertake analysis and provide operational insights to organizational effectiveness and performance
  • Collect and consolidate data/reports from peers across Mission Effectiveness, Programs,  and Finance and Administration
  • Identify business/organizational learning needs
  • Communicate analysis and synthesis of insights in accessible and meaningful ways that enable learning, interpretation, and action for all levels of leadership and key stakeholders, including Heifer’s Board of Directors.
C. Portfolio Management (25%)
  • Support global program operational planning and reporting operational in collaboration with key stakeholders with a focus on performance and results.
  • Coordinate across program teams on global operations, performance expectations, and performance reporting.
  • Maintain and support management processes for resource allocation and project approval for strategic projects and initiatives.  
D. May perform other job-related duties as assigned. (5%)


Minimum Requirements:

  1. Minimum 10 years experience in strategy management, strategy analysis, organizational planning, or related role and experience;
  2. Bachelor’s Degree in Business Administration, Information Management or related field

Preferred Requirements:

  1. Master’s Degree in Business Administration or related field of study
  2. Prior employment in the international development sector with direct experience in program management and operations
  3. Demonstrated experience in developing and managing processes and tools for organizational planning, key performance indicators, and routine reporting.
  4. Extensive experience in creating written and visual materials that clearly articulate insights to broad sets of internal stakeholders
  5. Ability to self-manage in a dynamic environment that requires high self-motivation and the ability to develop solutions independently or in a team of highly skilled professionals.
  6. Exercise independent discretion and judgment to solve complex problems.

Most Critical Proficiencies:

  1. Strong performance orientation
  2. Ability to collaborate with multiple key stakeholders across the organization
  3. Comfort in and ability to lead facilitative processes where this role is not the lead role.
  4. Strong critical thinking abilities to draw conclusions and insights from various data sources
  5. Strong quantitative skills and capacity to analyze data and information objectively
  6. Comfort with ambiquity
  7. Knowledge and comfort with using MS Office and data visualization tools as required

Essential Job Functions and Physical Demands:

  1. Ability to work both as a team player and independently
  2. Ability to work with sensitive information and maintain confidentiality
  3. May require working in front of a computer for extended periods
  4. High attention to detail
  5. Willingness to work outside of normal business hours as requested


Heifer International offers a variety of benefits for U.S. based employees working 30 or more hours per week.

  • Health and wellness benefits including Flexible Spending Account and/or Health Saving Account
  • Employee assistance program
  • 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match + 3% employer discretionary contribution regardless of employee contribution)
  • 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year
  • Employer-paid life insurance and accidental death & dismemberment (AD&D)
  • Professional development and annual merit increase opportunities
  • Optional critical illness insurance, legal assistance plan and pet protection