Gaines Investment Trust Careers

Description

• Partner with the Community Manager to support the daily operations and performance of the community
• Build positive relationships with residents and provide professional, responsive customer service
• Assist with resident concerns and follow through to ensure issues are addressed promptly and professionally
• Support leasing activities, including prospect follow-up, apartment tours, applications, lease preparation, and move-in coordination
• Prepare and maintain accurate lease agreements, resident files, notices, and other required documentation
• Manage lease renewals and assist with resident retention efforts
• Collect and post rent payments and maintain accurate resident account information
• Assist with delinquency management, payment follow-up, notices, and eviction processes in accordance with company policies and applicable requirements
• Respond to phone calls, emails, prospects, and resident inquiries with professionalism and urgency
• Assist with property reporting, administrative responsibilities, and financial documentation
• Maintain accurate information and records using Yardi Voyager, CRM systems, and Microsoft Office
• Work closely with the onsite team to support occupancy goals, resident satisfaction, and overall community performance
• Step in to support community operations and team needs when priorities require additional attention

• 1+ years of multifamily property management, assistant management, leasing, or related experience
• Strong customer service, resident relations, leasing, and sales skills
• Experience with rent collection, delinquency management, renewals, and resident account administration preferred
• Professional and confident verbal and written communication skills
• Strong attention to detail, organization, and follow-through
• Ability to manage multiple priorities and deadlines in a fast-paced property environment
• Experience with Yardi Voyager, CRM systems, and Microsoft Office preferred
• Ability to work both independently and collaboratively as part of an onsite team
• Dependable work habits and consistent attendance
• Valid driver's license required

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off
• Paid holidays and a floating holiday
• Company-paid life insurance
• Optional short- and long-term disability coverage
• Accident and critical illness insurance
• Supplemental life and AD&D insurance
• Pet insurance
• Opportunities for professional development and career growth