Description

The DNEG Animation Pipeline Operations Manager is responsible for operational execution of the pipeline support teams and resource management for the Animation Technology department. The Pipeline Operations Manager focuses on the optimization of the development and support process, defining Service Level Agreements (SLAs), and providing regular progress reports to the AnimTech and show leadership.

The Pipeline Operations Manager reports to the Program Manager and works collaboratively with the Associate Pipeline Operations Manager (East) in providing consistent and global coverage for the DNEG Animation Technology team.

The Pipeline Operations Manager collaborates closely with the Head of Pipeline of DNEG Animation on resource casting decisions and supports career growth plans and opportunities for the Pipeline TDs and ATDs. 

The Pipeline Operations Manager partners with the resource management team at DNEG Animation to provide and receive regular updates regarding resource management procedures and policies.

Responsibilities

• Oversee pipeline show support teams
• Collaborate with Head of Pipeline on staffing and casting decisions for the support teams
• Develop and maintain triage and prioritization process for the support teams
• Develop and maintain reports for support activity
• Oversee the training and mentorship program in collaboration with the Head of Pipeline
• Responsible for resource management questions, including contracts, visas, vacation/holidays,
• performance reviews.
• Field HR related questions in alignment with the resource management team
• Provide staffing requirements and CS updates to DNEG Animation leadership
• Track new hire candidates from screening, to interviews and the onboarding process
• Accountable for maintaining the triage and test release rotas.
• Accountable for responding to weekend work requests.

Collaborates / Partners with

• Partners with the Associate Pipeline Operations Manager (EAST), in providing consistent and global coverage. Together they shape employee resource management processes and policies.
• Partner with the Head of Pipeline and Pipeline Architect on career development and casting decisions
• Collaborate with Pipeline Supervisors on optimizing the show support process
• Provide regular support updates to show stakeholders, the pipeline HOD and pipeline architect to strategize and prioritize support demands.
• Align with Resource Management team regarding HR related policies and procedures
• Partner with Talent Acquisition and recruiters throughout the recruiting process
• Report to VP, Anim Technology in regards to hiring and budgetary decisions
• Collaborate with the Pipeline Operations Manager in VFX to ensure the support process is consistent with company-wide standards.
• Collaborate with other DNEG technology teams to respond effectively to technology incidents. 

Needs to Know

• Excellent people management, conflict resolution and negotiation skills
• Previous experience managing teams in development or production environment
• Demonstrates organizational skills, including a strong attention to detail.
• Excellent teamwork – ability to assemble and motivate teams and work effectively with others.
• Strong problem solving skills.
• Project management – proven ability in managing projects from concept to completion.
• Strong written & verbal communication to effectively communicate with people at all levels.
• Proven team leader with strong motivational qualities.
• Appropriately elevate issues and solutions to studio leadership.

About Us
We are DNEG, one of the world’s leading visual effects and animation companies for the creation of award-winning feature film, television, and multiplatform content. We employ more than 9,000 people with worldwide offices and studios across North America (Los Angeles, Montréal, Toronto, Vancouver), Europe (London), Asia (Bangalore, Mohali, Chennai, Mumbai) and Australia (Sydney).

At DNEG, we fundamentally believe that embracing our differences is a vital component of our collective success. We are committed to creating an equitable, diverse and inclusive work environment for our global teams, where everyone feels they matter and belong. We welcome and encourage applications from all, regardless of background, experience or disability. Please let us know if you need any adjustments or support during the application process, we will do our best to accommodate your needs. We look forward to meeting you!