Social Work Functional Manager
Social Work Functional Manager
The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and provision of high quality, integrated health care services to seniors ages 55+ with medical conditions, and promotes autonomy, quality of life and the ability of program participants to live in their communities.
THE POSITION: Under the supervision of the Vice President of Operations, the Social Work Functional Manager is responsible for the administrative and business management of PACE Social Services including the planning, implementing and improving of social services with an emphasis on providing quality participant care. Supports the center operations in recruitment, hiring and onboarding of social workers. Provides clinical leadership to train, and develop technical expertise of social workers along with Social Work Leads that add value and are aligned with organizational performance and quality measures. The Social Work Functional Manager is responsible for collaborating and integrating mental health networks, clinical and other community resources into the PACE Social Services departments.
Please note: The SW Functional Manager position will float to all of our Centers (Oakland, Berkeley, San Leandro, Concord) as needed to perform job duties.
DUTIES AND RESPONSIBILITIES:
- Leads process improvement efforts with Social Work Leads that support evidence-based practices and quality initiatives by troubleshooting, setting priorities, and implementing job assignments and expectations.
- Develops, implements, audits and communicates clinical practice and policies and procedures for best practices, evidence based practice standards, and provides input to the Social Work Leads in the evaluation of social worker personnel at each PACE location.
- Utilizes quality improvement tools to collect, analyze, interpret, and display data that showed improved processes and patient care and reports during Quality Management meetings.
- Maintains own clinical awareness and competencies in order to assure competency of staff and mentor staff to improve clinical performance and problem-solving skills.
- Collaborates with the Social Work leads and center operations staff by responding and resolving participant care issues and grievances.
- Collaborates with other disciplines and functional managers as needed and acts as resource to Interdisciplinary teams across the program.
- Seeks out opportunities to build relationships with functional managers and other people resources who can contribute to the success of department's initiatives. Identifies opportunities to improve service delivery and/or program growth.
- Contribute in the recruitment, screening and hiring of social worker staff to ensure clinical competence, as needed by Center leadership.
- Assesses and maintains a Social work staffing plan that efficiently and effectively utilizes the appropriate resources ensuring competency, skill mix and adequate number of staff.
- Manages clinical orientation/onboarding for social workers to assure orientation and onboarding for PACE staff is timely, appropriate and comprehensive to meet the needs of the PACE program.
- Provides functional and technical social work consultation to Social Work Leads and Center Operations. Acts as subject matter expert in the development of performance improvement plans.
- Develop, improve, oversees training and monitor clinical workflows for efficiency, quality and satisfaction including documentation in the electronic health record.
- Coordinate, manage and evaluate student/intern placement with corresponding schools, universities as needed.
- Acts as an administrative liaison and resource with corporate support departments and assists with regulatory management, including compliance in all areas of PACE social services including behavioral health, performance against national benchmarks and established service standards, and preparing the necessary Corrective Action Plan (CAP) as needed and in a timely manner.
- Serves a leadership role in regulatory audits for both preparation and as a subject matter expert to ensure adherence to regulatory requirements.
- Participates in developing, monitoring and revising department policies and procedures consistent with current standards of practice.
- Performs other related duties as assigned.
SKILLS AND ABILITIES:
- Excellent clinical skills, as well as expert knowledge of PACE care delivery model and Interdisciplinary team function.
- Ability to engage and influence individuals and teams to improve performance.
- Excellent verbal and written communications including demonstrated strong interpersonal and presentation skills.
- Creates a team environment that encourages collaboration, staff participation and ongoing feedback.
- Ability to work independently with minimal supervision.
- Strong organizational and analytical/problem solving skills in participant care environments.
- Bilingual abilities a plus.
- Follow all CEI Policies and Procedures
- Comply with all agency training requirements
- Maintain safe working environment by following CEI’s Safety Policies & Procedures
- Maintain a courteous, helpful and professional attitude, while displaying a willingness and ability to be responsive to all customer groups
- Computer literacy, particularly Electronic Health Records (EHR) software(s). Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
- Microsoft Office programs and project management software as needed.
- Knowledge of relevant regulations from agencies such as CACFP, OSHA, California Department of Healthcare Services (DCHS), Center for Medicare and Medicaid Services (CMS) – PACE Regulations.
- Master’s degree in Social Work from an accredited university required.
- Geriatric social work experience working with frail elderly of two (2) or more years required.
- Experience in working with Medi-Cal, Medicare and PACE regulations.
The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.
Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.