• Provides effective engagement, assessment, service planning and follow-up using a strengths-based and trauma informed approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, and access to benefits and resources.
• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.

• Provides services to the whole family including parents, children and grandparents, identifies and builds upon support systems and community networks.
• Provides outreach to the community to craft programs designed to build capacity.
• Maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities. 

• Enters information into Data Management System(s). 
• Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).
• Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities. 
• Assists at other sites as needed.

• This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Remain in a stationary position at a workstation and use a computer approximately 70% of the time.

• Bachelor’s degree preferred or associate’s degree in human services with at least two years’ experience in the social services field.
• Bilingual English/Cantonese OR English/Spanish preferred

• Excellent interpersonal skills: the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills. 
• WIFI access and an ability to successfully navigate remote technology, if needed.
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.

Catholic Charities is an equal opportunity employer committed to building a diverse, inclusive, and accessible workplace that honors the dignity of every person. We welcome applicants of all backgrounds and ensure fair consideration without regard to race, color, religion, creed, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.