Senior Customer Success Manager (Afternoon shift)

Customer Success/Support Bangalore, KA


Description


What makes us Qlik? 

  

A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.  

  

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. 

  

The Senior Customer Success Manager Role 

  

Join us as a Senior Customer Success Manager at Qlik! At the heart of our commitment is ensuring our customers experience unparalleled success at every turn of their journey.  

  

This role is pivotal to understanding customers' unique needs, driving adoption, and championing their business outcomes.

The Customer Success Manager would have to work afternoon Shift. Working hours are either 1pm -10pm or 3pm-12pm.

What makes this role interesting? 

  

Customer Success Champion: Become an expert in our customers' journey, leveraging our products and services to drive their success. 

  

Strategic Collaboration: Partner closely with sales to craft and execute account strategies, ensuring maximum value from Qlik's solutions. 

  

Advisory Role: Act as a trusted advisor, providing insightful leadership, and influencing both business and technical stakeholders. 

  

Here’s how you’ll be making an impact: 

  

Proactive Customer Advocacy: Craft joint success plans, drive product adoption, and maximize customer value, ensuring they become passionate advocates for Qlik. 

  

Strategic Visioning: Define customer strategies to elevate their investments in Qlik's products, aligning them with their core business vision. 

  

Driving Business Value: Track, define, and realize business outcomes in collaboration with customers, enhancing their journey's success. 

  

We’re looking for a teammate with: 

  

  •             Customer-Centric Approach: Dedicated to delivering outstanding service and ensuring our customers' triumphs.
  •              Strategic Problem Solver: Excel in problem-solving, thrive under pressure, and drive results.
  •              Collaborative Communication: Strong communicator and collaborator across all levels (including CxO), internally and externally.
  •              Global Business Acumen: Proficient in managing businesses across borders, respecting cultural diversity, and driving operational excellence.

  

The location for this role is: 

  

Bangalore, India 

  

If you are ready to make a difference, drive customer success, and lead impactful strategies that foster innovation, and will ultimately shape the success of our valued customers, hit apply and join us at Qlik! 

  

  

More about Qlik and who we are: 

  

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us + our values, check out our Careers Page. 

  

What else do we offer? 

  

  •              Genuine career progression pathways and mentoring programs
  •              Culture of innovation, technology, collaboration, and openness
  •              Flexible, diverse, and international work environment

  

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs 

  

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay TransparencyNondiscrimination Provision. 

  

If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form. 

  

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. 

 

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