Senior Logistics Coordinator

Operations and Logistics Fremont, California


As a crucial part of the business process, the logistics team coordinates with internal and external vendors to ensure that all ASUS products are received and delivered. The Senior Logistics Coordinator partners with HQ, our third-party warehouse, carriers, and freight partners to ensure timely and accurate delivery. In addition, they will work with internal and external parties to investigate and solve any discrepancies for inbound and outbound claims. Good communication, attention to detail and good Excel skills are required to succeed in this role.

Essential Duties and Responsibilities:

  • Carry out daily tasks and duties to meet KPI’s
  • Own the inbound claim process, responsible for updating the weekly claim report, filing new cases, following up on pending cases, and closing cases with/without compensation
  • Handle third party inventory claims
  • Issue TT/AF tickets in JIRA to adjust inventory as needed
  • Own chargeback process for certain accounts (Ex: BJ’s, Target, Walmart, etc.), collecting all the necessary documents and disputing the chargeback, sync up with accounting biweekly for the balance, and update the chargeback report weekly
  • Monitor South U.S. sales shipments to meet on time delivery (OTD) target
  • Collect, interpret, and analyze data, identifying patterns and trends in the data sets to report to relevant members of the business
  • Work alongside teams within the business or the management team to establish business needs
  • Define new data collection and analysis processes if needed
  • Provide reports and supporting data based on the related work function, daily/weekly reports, or QBR
  • Act as backup for outbound claims and other accounts’ chargeback if needed
  • Perform other related duties as required

Required Qualifications:

Years of Education

  • Associate degree or above; or equivalent combination of education and work experience

Work Experience


  • 2+ years of experience in logistics
  • Experience working with 3PL companies


Knowledge and Skills

  • Ability to collaborate effectively and work as part of a team
  • Strong attention to detail
  • Proficient at Microsoft Office especially Excel functions: VLOOKUP and Pivot Tables
  • Good communication skills and good follow up in processes
  • Verbal and written communication skills necessary to explain complex and/or confidential information

Work Environment

  • Office Only: Typically works in an office setting

For role working in Fremont, CA office:
$20.00-$22.00/hour is an estimated pay range for a Senior Logistics Coordinator I
$22.00-$25.00/hour is an estimated pay range for a Senior Logistics Coordinator II
$25.00-$29.00/hour is an estimated pay range for a Senior Logistics Coordinator III

Pay range does not include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, and 401(k). The final amount will be determined based on qualifications & experience of the candidate relative to the role.

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.