ITAD Delivery Manager
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The ITAD Delivery Manager is responsible for the overall execution, performance, and customer satisfaction of IT Asset Disposition (ITAD) operations. This role leads cross-functional teams including warehouse operations, inventory control, data destruction, logistics, quality, and customer support to ensure projects are completed safely, accurately, on time, and within scope. The ITAD Delivery Manager serves as the primary operational liaison between internal stakeholders and customers, drives continuous improvement initiatives, manages operational performance metrics, and ensures compliance with customer requirements, industry standards, and company policies.
What you’ll do as the ITAD Delivery Manager:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead day-to-day ITAD operations including logistics, receiving, inventory control, processing, auditing, data destruction, refurbishment, and shipping activities.
- Manage and develop supervisors, team leads, and support staff to ensure operational objectives are achieved.
- Coordinate with Project Managers, Sales, Customer Service, Engineering, Quality, and Warehouse teams to execute customer programs successfully.
- Ensure compliance with customer requirements, contractual obligations, environmental regulations, and data security standards.
- Monitor operational performance and drive accountability through KPIs, dashboards, and performance reviews.
- Own customer escalations and implement corrective actions to ensure timely resolution and customer satisfaction.
- Develop staffing plans, workflow priorities, and resource allocation strategies to support business demands.
- Analyze operational data and identify opportunities for process improvements, cost reduction, and productivity gains.
- Maintain inventory accuracy and chain-of-custody controls throughout all phases of asset processing.
- Ensure compliance with documented procedures, quality standards, and audit requirements.
- Lead root cause investigations and corrective action activities for operational and customer-related issues.
- Collaborate with transportation providers and logistics partners to support inbound and outbound shipments.
- Manage departmental reporting, forecasting, and operational reviews with leadership.
- Support continuous improvement initiatives focused on safety, quality, delivery, and cost metrics.
- Promote a culture of safety, accountability, teamwork, and operational excellence.
- Additional duties and projects as assigned.
What you will bring to the team:
- Bachelor’s degree in Business, Supply Chain, Operations Management, Information Technology, or a related field preferred. Equivalent combination of education and experience will be considered.
- REQUIRED EXPERIENCE:
- 5-8+ years of progressive operations, logistics, warehouse, ITAD, reverse logistics, or supply chain management experience.
- 3+ years of leadership experience managing supervisors, team leads, or large operational teams.
- Strong understanding of IT Asset Disposition processes, asset tracking, inventory management, and data destruction practices.
- Proven experience leading customer-facing operations and managing service-level expectations.
- Advanced proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
- Experience utilizing ERP, WMS, inventory management, or enterprise business systems.
- Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvements.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
- Experience developing and monitoring operational metrics and KPI reporting.
- Strong organizational skills and attention to detail.
- Knowledge of quality systems, process controls, and continuous improvement methodologies.
- Ability to work independently while effectively collaborating across departments.
Desired experience:
- Experience in certified ITAD, electronics recycling, reverse logistics, or technology lifecycle services environments.
- Knowledge of industry standards such as R2, e-Stewards, ISO, or customer data security requirements.
- Lean, Six Sigma, or continuous improvement certifications.
- Project Management experience or certification.
Qualified candidates can expect a salary range of $75,000 - $90,000 with bonus potential.
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Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.