Implementation Consultant
Description
The Implementation Consultant is an impactful, client-facing role responsible for the successful delivery of Tyler’s Enterprise Justice software solutions. This position partners with court and justice agencies to guide them through the end-to-end implementation lifecycle, from requirements discovery and system configuration through data conversion, training, and go-live.
The Consultant acts as a trusted advisor, aligning client business processes with Enterprise Justice product capabilities while ensuring implementations are delivered within scope, timeline, and contractual commitments. Success in this role requires a committment to curiosity, strong consulting skills, technical aptitude, and collaborative engagement across internal teams.
Key Responsibilities - What you'll do
- Lead and support implementations of Enterprise Justice software solutions throughout the full project lifecycle.
- Analyze client business processes and workflows; translate requirements into configured Enterprise Justice solutions.
- Deliver product demonstrations, solution consulting, and implementation guidance aligned with best practices.
- Educate clients on in-scope functionality, including configuration, security roles, system administration, and data entry.
- Guide clients through data mapping and legacy data conversion; support data validation and issue resolution.
- Identify risks, scope concerns, and delivery challenges; communicate proactively and assist in mitigation planning.
- Serve as a liaison between clients and internal teams, translating technical information into clear business context.
- Develop and maintain client-facing and internal documentation, including process guides and training materials.
- Design and deliver tailored training programs; may provide end-user training.
- Provide feedback to Product teams, including participation in testing and evaluation of Enterprise Justice features.
- Maintain accurate project documentation, time reporting, and client records.
- Travel to client sites as needed, including support for go-live milestones.
Key Competencies - Your skills
- Client Consulting & Relationship Management
- Business Process Analysis & Solution Design
- Enterprise Software Implementation (SaaS)
- Justice or Public Sector Domain Acumen
- Clear Communication & Stakeholder Influence
- Risk Identification & Issue Resolution
- Cross‑Functional Collaboration
- Training Delivery & Knowledge Transfer
- Analytical Thinking & Problem Solving
- Time Management & Multi‑Project Prioritization
Education & Experience - What you'll bring
- Bachelor’s degree or equivalent professional experience.
- 3+ years of enterprise software implementation experience; SaaS experience preferred.
- Prior experience as an Associate Implementation Consultant or equivalent role strongly preferred.
- Demonstrated experience with business process analysis and solution implementation.
- Strong presentation, facilitation, and documentation skills.
- Ability to work independently and collaboratively in team-based environments.
- Experience with public sector or justice-related software is preferred.
- Willingness to travel up to an average of 50% over the life of a project.
- Valid driver’s license.