Sr. Manager, Resourcing

Opus - Resourcing United States

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Description

Position at Opus

Position Description 
Position/ Title:  Sr. Manager, Resourcing
Department: Delivery Operations - Resourcing
Reports to:  Sr. Director, Resourcing
Status: Salaried, Exempt 
  
WHO WE ARE 

Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved.

Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world. 

If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.   
  
WHAT WE ARE LOOKING FOR  
 
The Sr. Manager, Resourcing sits on Opus Agency’s Centralized Resourcing Team (CRT) alongside other department staffing experts for the Agency. As a member of CRT, this role is responsible for thoughtful collaboration with staffing counterparts and Agency leaders to build highly effective teams that are scalable and right sized to our clients and events.   
   
The Sr. Manager, Resourcing serves as the foundation for Opus Event Technology & Registration team members to deliver unforgettable experiences and delight our Fortune 100 & 500 corporate clientele.   
The role is the primary individual responsible for assigning staff resources to projects, which requires an in-depth understanding of the services Event Tech & Reg offers, the event roles our team members fill, and the ability to creatively problem solve for resourcing challenges.  
   
The Sr. Manager, Resourcing regularly communicates with all Event Tech & Reg team members and leadership, other agency resourcing managers, the Opus Group’s contingent workforce team, and agency leadership. This role requires the ability to manage and accurately maintain detailed documentation, while simultaneously and concisely summarizing updates and business requirements.  
   
The candidate should be able to retain information about events and team member schedules; resolve staffing challenges under time pressure; manage team member expectations; and make sound decisions based on a variety of business factors.  
   
This position is required to operate in the Pacific Time zone. This role may have supervisory responsibilities.   
  
YOU SHOULD HAVE  
  • 5+ years of experience in a relevant role is required, depending on type of experience. The following industry experience is highly preferred:
    • Event registration, attendee services, and/or event technology coordination for conferences 
    • Experience with event technology (e.g., registration tools, digital event platforms, mobile app) 
    • Managing resourcing/staffing for teams of 20+ team members 
  • Bachelor's degree from four-year institution is preferred 
  
ESSENTIAL DUTIES AND RESPONSIBILITIES  
  • Manage staffing assignments for Event Tech & Registration team (currently 50 team members).
    • Collaborate with EVP, Event Tech & Registration and Leadership Team to strategically staff projects based on availability, skill set, client needs, and expertise required.
    • Think creatively to resolve staffing challenges.
    • Maintain staffing documentation, ensuring accuracy and currency.
    • Use knowledge of agency rates, pricing practices, and profitability to support strategic staffing decisions.
    • Proactively identify staffing needs that require hiring (full time, temporary, contractor) resources.
    • Track contractor engagements, including working with internal Opus teams for contractor onboarding, submitting invoices.
  • Demonstrate strong knowledge of Opus Agency and Event Technology & Registration.  
    • Understand all services offered by Event Technology & Registration and Opus Agency.
    • Understand event technology landscape, including tools most frequently used and general requirements.
    • Maintains an understanding of department resources, processes, and tools, and support and adhere to Opus Agency’s operating procedures.
    • Represent Event Technology & Registration needs within Centralized Resourcing Team as new processes and strategies are being developed and deployed.
    • Support Centralized Resourcing Team process rollout and adoption with the Event Technology and Registration team.
  • Effectively and professionally communicate with agency leadership, internal teams, vendors, and clients.
    • Participate in Agency-wide resourcing meetings and internal communications.
    • Maintain current knowledge of incoming new business and proactively manage for staffing implications.
    • Proactively communicate with Event Technology & Registration team members regarding their staffing, desired growth plans, interests, etc.
  • Demonstrate business analysis skills by tracking team member utilization and maintaining a contractor budget.
    • Includes refining and maintaining a staffing forecasting methodology.
    • Manage miscellaneous operational duties and special projects as prioritized in partnership with CRT and ET&R leaders.
  • Based on bandwidth, the Sr. Manager, Resourcing may occasionally fill onsite roles for events (requires travel), or fill customer service support roles.
  • May require managing direct reports and/or participating in hiring process.
    
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Microsoft Office and / or Google suite program experience; spreadsheet experience strongly preferred. Regularly use common spreadsheet formulas, and can create, edit, and present upon reports.
  • Displays strong critical thinking, organizational, and analytical capabilities.
  • Demonstrate strong verbal, written communication, and presentation skills. 
  • Can provide critical, constructive feedback to colleagues in a professional manner.
  • Ability to effectively prioritize workload on multiple tasks/projects simultaneously.
  • Successfully perform in high stress, fast-paced environment. 
  • Accept changes with short notice and tolerate frequent interruptions.
  • Ability to maintain high levels of confidentiality.
  • Portray professional presence through superior communication, presentation, promptness, and appearance.
  • Must show personal and professional integrity, and commitment to excellence and high standards.
  • Language Skills - Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from a group of managers, clients, customers, or the public.  Ability to interact both on a one-to-one and group basis.
  • Mathematical Skills - Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to create, monitor and understand budgets, debits, credits, and reconciliation.
  • Reasoning Skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
TRAVEL REQUIRED  
 
This position may be occasionally required to travel to attend events. Air travel and overnight stays are required. Travel is anticipated approximately 3-4 times per year 
 
WHAT YOU CAN EXPECT IN RETURN 
  • Full time position
  • Opportunities for growth and development
  • Health & Dental Insurance (choice of plans)
  • 100% Employer paid short-term disability and life insurance
  • Opportunity to elect additional life insurance and LTD insurance at employee expense
  • Paid parental leave
  • Opportunity to contribute pre-tax dollars to flexible spending accounts
  • 401(K) with employer match
  • Flexibility in work schedules
  • Generous time off
  
HOW WE’LL TAKE CARE OF YOU 
 
Our job titles may span more than one career level. The starting salary for this role is between $75,000 and $85,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future. 

NOT SURE IF YOU SHOULD APPLY?
 
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset. 
 
PHYSICAL REQUIREMENTS: 
 
Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.
 
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 
 
OTHER DUTIES AND ACKNOWLEDGEMENT
 
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
 
Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
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