UX Researcher

Information Technology Overland Park, Kansas


Description


Company Overview

Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock has consistently been named “Best Places to Work” by the Kansas City Business Journal. We also have offices in Chicago, Dallas, Laredo, Midland, Nashville, and Atlanta.

With an average annual revenue growth of 25% since 1986, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.

Responsibilities

We are looking for a driven, organized, and passionate UX Researcher to guide us in delivering the best service to customers. This role is responsible for providing critical information that will drive key decisions as we build best-in-class industry solutions. The ideal candidate cares about making technology work for a diverse range of people in the transportation industry.

• Lead the strategic implementation for measuring and collecting user-centered research metrics.

• Initiate and execute all phases and of user research; planning, recruiting, data collection, analysis, and sharing results.

• Collaborate and engage multiple teams across the organization; UX, Product Owners, Business Analysts, Development, Stakeholders and Marketing.

• Craft test plans, communicate plans and results and provide recommendations supported by quantitative metrics from sources like Google Analytics, Firebase, PowerBI, or similar sources.

• Design and execute user research using qualitative and quantitative methods.

• Provide supporting documentation of research findings to inform data-driven decision making.

• Support additional UX team initiatives as required, UX Design experience a plus.

Qualifications
  • BA/BS degree in a related field; Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences, OR alternative equivalent project/portfolio experience.
  • 2+ years as a UX Researcher or a related role, such as a UX Specialist, Design Researcher, Human Factors Specialist, or Human-Computer Interaction Specialist.
  • Ability to create and lead research exercises, set best practices and standards, and present findings effectively for the team.
  • Clear understanding of testing methodologies and tools.
  • Experience working within analytics systems.
  • Experience with creating, executing, and analyzing user tests, field studies, and usability studies to understand user needs.
  • Ability to collect data, synthesize multichannel feedback, use analytics and user analysis to help improve the user experience.
  • Excellent written and communication skills – must be able to build rapport and maintain relationships with colleagues, stakeholders, internal and external customers.
  • Travel is not required for this position but provided as necessary to support the functions of this role.
Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:  
  • Medical: Fully-paid healthcare, dental and vision premiums for employees and eligible dependents 
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year 
  • Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center 
  • Work-Life Balance: Competitive PTO and paid leave options 
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