Account Resolution Specialist - Part Time

AccountingRemote, Overland Park, Kansas


Description

Company Overview

Ryan Transportation, a Shamrock brand, is a third-party logistics company specializing in freight brokerage services and managed transportation. For more than 30 years, Ryan Transportation has helped companies throughout North America take control of their shipping and improve their supply chains.  

Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock has regularly been named one of the Kansas City Business Journal's "Best Places to Work." We also have offices in Chicago, Dallas, Laredo, Midland, Nashville, Atlanta and Fort Lauderdale.


Responsibilities

  • Research open receivables on low volume accounts
  • Work directly with customers via phone and email to resolve invoice/credit issues
  • Work internally with Account Managers to resolve customer issues and concerns
  • Answer incoming accounting phone calls
  • Respond to general customer inquiries and requests.
  • Generate account statements
  • Manage and maintain numerous payment service portals
  • Keeping accurate records and reporting on collection activity


Qualifications

  • 2+ years of experience in collections or billing
  • Proven ability to multitask and thrive in a fast-paced environment
  • Effective verbal, written and interpersonal communication skills
  • Excellent customer service and problem-solving skills
  • Prioritization and time management skills 
  • Proficient in Microsoft Office suite of products
  • Reliable, high speed internet connection (required from remote workers)
  • Note: this is a part time position and fully remote (optional); 20 hours per week, Monday - Friday between the hours of 7AM - 5PM

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